Grand Palace Inn 12001 Murphy Road, Houston, TX 77031

"Very bad service ,the indian old man is very nosey about customers life, he gave us 3 rooms one was stinking of weed then the other one had no locks in 1st floor and the 3rd room finally we took after fighting with them. They are liers they told us that non of the rooms have good locks. Dont ever come here horrible place"

"Dirty hotel. Bed bugs in room number 208. The floors was dirty. I had to ask them to come mop the floor when I checked in the room. The man in the morning time is rude. Knocking at your door and calling your room phone @10:30am. Check out is 11am. The ironing board had blood stains. I would not recommend this room. Bed bugs in the bed. Stay away from this place."

"I definitely wouldn't recommend this place the guy is races AnD rude he tried to tell me we could only stay a week but my mom called as a new customer and let me hear him saying that she could stay 14 or as many days as she wanted she just needed to pay up front and I willing tried to do that I stressed to him I had kids and that I had nowhere to go and just needed to stay until I found a place for a couple weeks And I had my money he constantly knocked on our door daily bothering us and they had a whole man who lived down stairs we and up just leaving the service Is even horrible but they cleaning team is wonderful."

"Actually, the room is not bad for $50 nightly but dont expect friendly customer service. The young gentleman that works there is the only one who speaks with common courtesy or can answer any general questions. The other older family members working there must hate EVERYone that's not Indian and are generally RUDE. But there's another hotel next door that also have decent rooms for the same price AND good customer service."