TownePlace Suites by Marriott Houston Northwest/Beltway 8

"Very nice room and fitness center. Front desk personnel friendly. Only problem is that the only person to turn on the fire is the front desk personnel. I asked and waited over 40 minutes and the person never came out to start the fire. I suggest that if that is going to be an amenity, that you tell the front desk to make it a priority for the customers. It is easy enough to step away from the front desk for a moment even if you have to leave others waiting for a few minutes. It was obvious that she did not want to light the fire. It was a frustrating for me since I wanted to enjoy the fire and never was able to do so."

"The location is within walking distance (across the street) of a rehab facility where a family member resides. I stayed in a room designated for the hearing impaired. Breakfast is good and simple. I bought my own food so having a decent size refrigerator was a plus. Unfortunately, I brought K-cups and they don’t have a Keurig. If you have a small load of clothes to wash, it cost less to use their laundry facility than the Washerteria that is across the street. The staff made an effort to be friendly, helpful, and polite."

"This is the second time we have stayed in this place, and it seems to us to be the best option we have had. The place is very clean, the breakfast is very good and the staff in general are very friendly. For some reason my dog ​​gets restless in other places but here he feels at home and sleeps all night. We 100% recommend this place."

"The experience has not been a good one since being their for an extended stay while my house is under construction. Elevator issues: The pool is never clean, the light go out ( no power) often, and they do not have a backup up generator. Housekeeping cleaning is on a limited schedule. Rooms are cleaned every 3/4 days, and the ice maker stays broke. There are so many things that go unnoticed by the staff .. the guest always have to make them aware. Then, once you make them aware, they are slow to get fixed. Hallways are always hot because the unit doesn't work that cool the halls. It's so much more, but i will suggest, if you have to stay for longer than a week, find somewhere else to go."

"Housekeeping and guest services did an amazing job. I stayed for about 30 days and they were very accommodating. I was sick for a couple days of my stay, and though they only clean rooms every other day, when I asked for a same day cleaning, they made it happen. The hotel design does have some flaws, but it is no fault of the staff, who were all top notch."