Homewood Suites by Hilton Houston NW at Beltway 8

"It’s a bummer our sheets were dirty and stained. There were also red strands of hair in the shower (I have black hair) Otherwise the room from a glance looked and felt clean. Staff were nice and attended to us right away."

"I’ve stayed at this location several times and for the most part it’s a nice hotel. The rooms come with stove top so you can cook. This is a huge plus, as it allows you to cook in and not spend tons of money on fast food. The breakfast is decent and the staff members are friendly. However the second shift Hispanic woman who works the front desk could care less about what is going on. If you bring something to her attention she says oh sorry to hear that, then just stares like now what do you want me to do. I checked into my room and it had not been cleaned properly. There was hair from a man shaving in the sink, on the counter and on the hand towels. I simply asked for the room to be cleaned so I would not have to change rooms. When I came back the room still had not been cleaned. I went to the front desk the same employee said she was not sure if it was cleaned or not. Then asked well do you have a man in the room with you. Ma’am if the hair was from me or a man that was with me. I wouldn’t be at the desk asking you why it was not cleaned. When I checked out of my stay today I left my Vera Bradley lunch box. I called a few moments ago to see if it was bought to the front desk or if it could be retrieved from the room. She told me oh they don’t keep things like that. I’m sorry but if a guest leaves something behind you would think they would hold on to it for a few days in case the guest comes back for it. It was some body wash or lotion I could see that being tossed. All in all it’s a decent hotel and the night shift girl with the reddish orange hair is AMAZING. She’s always so pleasant and helpful."

"I like this location a lot and I’ve stayed here multiple times when I come to visit relatives. Always nice and clean and cozy. Breakfast is always good. One issue: this last time Chrismas 2023 and New Years 2024 these was this weird aggressive little homeless dude that kept hanging around the hotel and sleeping in common areas on couches. Bro got aggressive with me because I said I don’t have money for him. Had to show him I had something nasty for him so he would go away. I don’t feel like wrestling with someone who will give me scabies. Make sure you’re packin."

"We stayed here for new year holiday for 5 nights….I can only say that it was amazing. As a family of 5 the room was incredible..clean and very spacious..breakfast was included and each day it was different. The food was amazing. The staff is amazing and very friendly. I would definitely recommend this hotel and we are definitely coming back to this hotel when we will be back visiting Houston"

"I am very disappointed in my family's stay for the week of Thanksgiving. There were multiple issues throughout the stay, and you can tell that some of the staff did not care. I have been a dedicated Hilton honors member, and I have highly encouraged the brand, but this was a significantly disappointing stay. There was a soccer team or similar type of team that was staying at the hotel, and they were out of control. They were left unsupervised and ran crazy at various times at the hotel. They made noise at all times of the day, but the most problematic was the late nights playing in hallways until 2 and 3 am. The manager attempted to say stuff to the kids, but we felt nothing was done. We had multiple issues with house cleaning not addressing the room's needs with cleaning and restocking. When i would go down to handle it, the person made me feel like i was dumb and i was a bother to them. Our room has some outlet issues, including our dishwasher was inoperable. Overall, the vibe given by the staff was not the same as other stays but also from my many trips to the Houston area. I hope this is not the new vision of the Hilton and that this was just a lousy-luck-type deal."