Fairfield Inn & Suites by Marriott Houston Memorial City Area

"During my recent visit to Houston, I had the opportunity to stay at this location where I encountered hospitality that truly set a new standard. The manager and Elijah, in particular, stood out for their exceptional service and dedication. They consistently went above and beyond to ensure that my experience was not just satisfactory, but genuinely exceptional. The rooms at the Fairfield were a highlight of cleanliness and comfort, providing a perfect retreat for relaxation and rejuvenation. The meticulous attention to detail in maintaining such high standards of cleanliness was evident and much appreciated. Moreover, the proactive approach of the manager and Elijah was particularly impressive. Faced with a sudden need for a conference room for an unexpected meeting, they demonstrated remarkable resourcefulness and efficiency in accommodating my request seamlessly. This gesture was indicative of their commitment to guest satisfaction and their ability to meet and exceed expectations even under pressure. Overall, the service at the Fairfield Marriott in Houston was outstanding, thanks to the dedicated efforts of the manager and Elijah. Their hospitality not only enhanced my stay but also left a lasting impression, making it an experience I would highly recommend."

"nice clean hotel with friendly and helpful staff. The best part for me is they do Not allow pets. Any hotel that allows pets is a dealbreaker for me as I have allergies ."

"The suite was very nice. It had a pull out couch and tv with a table. Felt like a small living room. The room had two standard beds. Extra pillows and comforter as well. I had an issue with Torein the overnight front desk person. He was very rude calling my two small babies, husband and myself homeless and other things. I'm visiting Houston again this week and will not be staying here again because of his nasty unprofessional attitude. The hotel manager was very biased saying she's never encountered him acting that way. Why would he show that poor attitude in front of his manager? Anyway. He messed up my trip visiting my grandbabies. Won't mess up this trip."

"Where do I begin. From the moment I stepped foot into the hotel, the service, appearance and just overall vibe of the hotel was amazing. The two gentleman that worked at the front desk, I believe one was named Isaiah, were above and beyond accommodating. As an an Elite member, THIS is the standard to which all Marriott hotels need to uphold. They were able to get me checked in early on day of arrival, accommodate me with a late check out even though I ended up not needing it, and were very polite, and professional. I was in town to visit my boyfriend and will definently be staying here on my next trip in to Houston. The room was clean, spacious, and couldn't have asked for more. I even left my phone charger behind and they had it at the front desk waiting for my boyfriend to pick it up. The breakfast was amazing. They had bacon and sausage which most fairfield inn's don't do. For those who didn't want the typical eggs, an bacon, they had many other choices to include a pasta with marinara sauce and garlic bread on the side. There was a variety of fruits, and choices of bread, toast, bagel etc. There were so many choices I couldn't decide. Cookies were in the lobby warm the night of arrival. This hotel definently spoils its residents. Couldn't have asked for more and will recommend this hotel to friends and family for their future stays. Highly recommend this hotel."

"I was extremely impressed with this hotel. Very clean and well maintained. My only issue was the HORRIBLE night auditor customer service . The service of the employee made the stay questionable. The I can't do work ethic or we can't is unacceptable. I wanted to switch the payment to another card and he said that you couldn't. How is that impossible to do? The other workers on the 7am-3pm and 3-11pm shift provided excellent service with a smile. Keep being great!"