Palace Inn FM 529 & Barker Cypress 6975 Barker Cypress Road, Houston, TX 77084

"They call hourly rates... day rooms. Good times with the trio"

"At this hotel they rob you and ask for a $100 deposit and then they make up that you broke one of their rules to not return your deposit. In my case they said I smoked in the room, curious note I don't smoke. They were quite rude and did not return my deposit, I will never go to this site again and my recommendation is that if you can, avoid these scammers."

"I agree with all the reviews about the staff being incredibly rude, which is obvious by the way they comment to every review that exposes them for being rude and overbearing by trying to blame the guests and past guests as a means to justify the way they treat people. Unfortunately the aggressive replies by hotel management to others comments further proves exactly how they are and their mentality towards guests. They literally take "hospitality" out of hospitality industry. They clearly don't care about their guests, they just want to control them and every thing they do. I highly recommend if you have no other choice and are forced to stay there, you MUST read ALL the FINE PRINT on contract before you sign (as it's not just standard motel verbiage), because their commonly practiced racket is to say you violated an obsure policy that no signs make you aware of, no one vocalizes is strictly punishable by fine (that literally doubles the cost of the room), one that isn't "common sense" obvious, and is only listed in fine print. They WILL charge you a $150 fine on your credit card and call themselves "justified" in doing so, because you "agreed" to allow them to fine you in writing. I would rather sleep in my car then give them a single cent of my hard earned money....buyer beware. Now management, let's hear your reply so you can blame me in your condensing, self-righteous tone. I personally will never miss an opportunity to tell anyone and everyone I run across how horrible y'all treat people. You should focus on learning what customer service actually looks like and less time berating your guests for honest mistakes just so you can get another $150 out of them and guarantee they NEVER return to your property again, not to mention how many people the guest may know or how influential they may be. Because everyone I know will also know how terrible y'all. Now, off to make some informative videos to further expose the nonsense at the Palace Inn. #noneedtoberude #ridulousfinesatpalaceinn #notarepeatcustomer LMAO! FUNNY REPLY. I did not mistake where I was, i would never leave a bad review if I wasn't 100% sure I was reviewing the correct place. Kinda feels like by making the comment that I might have the wrong property, you're further insulting me. Also have you never heard of someone having a screen name? My comment, the fine that was charged and the rudeness of employee is absolutely 100% factual. Can't you see the commonality in many many of your reviews? We ALL can't be lying. You have terrible customer service, treat your guests like they are your children, charge fines for ridiculous obsure unposted policies just to double the cost of staying. Maybe spend some time looking into why everyone keeps saying the same thing about your property and less time being so defensive and calling everyone stupid liars."

"Manager was incredibly rude, I was not the one to book the room, so no need for you to come for me in the comment. I drive a truck and find it a lot easier to park in reverse, I was parked for about 15 minutes before getting out, I was clearly being watched over camera, manager came up to me and harassed me about not reverse parking, hotel policy. I understand that hotels are allowed to have and make up their own rules, even if I don’t see the point but I get it. I would’ve gladly moved my truck if man didn’t come up to me with his voice raised at me, saying “I am the manager, I am the manager” ok sorry sir I was just asking why. Once I got in the room there was dried urine on the toilet seat, a chocolate (feces) colored skid mark stain on one of the towels that I didn’t notice until AFTER I dried my face with it. Seriously, spend an extra couple of dollars and go to a motel or hotel that actually cares ab customers. Clearly not this one."

"I stayed at this hotel for one night. I took the 2 queen bed and the stay was horrible from the beginning to the end. The front desk Indian lady at night was so rude and ignorant. Got up early in the morning to get breakfast since they advertised breakfast included. Orange juice available and 4 crackers. The room look nice and updated but was very dusty and you could tell they cleaning was not done before our arrival. The worst part of all is that management and workers don’t know customers service at all. They are rude, impolite and not knowledgeable. I got charged another 6$ saying I checked out at 11:19 am . Like who does that? I should have stick with the Marriott but was too far from them. Please do yourself a favor!!! Go elsewhere!!!"