H&R Block 642 University Shopping Ctr, Richmond, KY 40475

"I've had way too many problems trying to recover last years tax info, just to be told that even though i verified everything else, I STILL can't access it because I don't have the same phone number anymore.... I guess my social security card wasn't enough???"

"Not only will I never go back to that location, but my experience was SO unprofessional that I may never use H&R block again. The tax preparer (who had 6 yrs experience), got really confused on how to file my taxes with my college age son. He ran my taxes 3 different times..1st time showed I owed over $1,000..then he changed my tax filing status and was clicking through those boxes so fast without telling me what he was doing. The 2nd result was..I owed OVER $4,000!! I asked him to change it back to what it was before and he said he couldn't. Then he had me sign this one. I'm not exactly sure what happened next, (but grateful it happened), but he left for several minutes, came back with another tax preparer, he was told to remove some of the boxes he checked, then my number changed a third time to owing $800. How does an experienced tax preparer get stumped by not knowing how to file a claim with a college age dependent, and have to re-do my form 3 times?? Then he charged me $250 for prep fees and would not apply my $25.00 coupon!! He screwed up my taxes 3 times and would not not give me a discount?? I'm still not sure they are correct. I went back to my hometown H&R Block this morning, to see if they could check them, and to my surprise, they would not help! She said every H&R Block office is a franchise and there was nothing she could do!! The only reason I went to the Richmond location was because my son did not have enough available time to come home and file them at the office we have been using for the past 10 years. But since my hometown office would not double check them...that's enough to make me just switch companies (after 10 yrs) for next season.!!"

"Steve was absolutely amazing. Kind and understanding to my situation and even completed my taxes a couple weeks after my initial filling due to some complications."

"I had a appointment and was taken back soon I entered into H&R,everyone was very friendly, and I was only there 15 minutes, the guy that done my taxes Steve, was really nice, I enjoyed my experience, great job"

"He didn't talk to me about anything he was doing or ask me any questions. I am hoping that my taxes were done right. He never told me what any of the fees I was getting charged for, or even the total price I was paying. The only reason I will come back to H&R Block is because I have been using you for years."