Brian Scroggins Plumbing and Drain Cleaning

"So I made a costly mistake this week... i went against my better judgement and went with Brian Scroggins plumbing for my plumbing issue. Now let me preface this by saying I believe the employee that came out today did a really good job for what he did. A flange repair kit was installed in my basement master bath. The old flange had one of the ears break off that holds the bolts to tighten down the toilet allowing the toilet to wobble quite a bit. That being said I'm not a fan of your decision to charge customers based on the level of work they are willing to pay for vs hourly. Your employee was here a little over 2.5 hrs and my total for the day was $913. That's considerable higher than the hourly rate I was quoted from a competitor. I might add that that was the "silver" service level that I chose. There were 3 other choices. The band aid, which I was told wouldn't fix it properly. That option was around $413 I think. The next option was bronze. That was in the $600+ price range and didnt include reinstalling the toilet, just the flange repair kit in the floor. I felt that in order to properly test the repair the toilet needed to be installed to make sure there were no leaks. So or a cpl hundred more I went that route. Thos also includes a 1 year warranty. There was another option.... the Gold option which I believe would have involved jack hammering the concrete floor to install a new flange. Brian again I'm happy with the repairs. So far so good as they say but $913 for 3 hrs of work???? Doesn't seem quite right from the customers point of view."

"First, the whole staff (Jennifer, Brian, and Chris) were very friendly! Then they were able to come to my house within a couple hours of me calling! I needed a new water heater and they were able to get it done the same day! I’m super happy with this company and the services they provided and I’ll be using them again in the future! Thank you Chris!"

"Brian Scroogins Plumbing and their exemplary service tech, Chris Boone took excellent care of me. Jennifer responded to me immediate needs and the job was done perfectly. I highly recommend their services to any one in Southern Indiana and Louisville for plumbing repair services."

"We had a drainage issue in our basement from our restroom. I am glad, happy l, and satisfied with the overall service that Brian provided and was perfect from even making the call to the office and scheduling the appointment. His wife was extremely polite and friendly and made me more confident in going with them for work. Brian, while on the job, explained everything needed to be done and how it should function. I am completely satisfied with the job and would 100% recommend them!"

"We had gotten other larger companies to come out to look at our sewer pipes backing up, and they pushed a lot of work and large estimates. Brian came out to look at our sewer issue and gave better/different prices ranges to pick that suited our budget and needs. We had 10 people coming to our house for Thanksgiving, so stress was an understatement. His team worked diligently and kept us in the loop. We’re so thankful we found them to work on our house."