Touchstone Medical Imaging

"Polite and helpful front desk staff...X-ray technician came across like a bored high school dropout I visited this Touchstone location for the first time today, after my primary care physician ordered a chest X-ray for me yesterday. A friendly young staff member called me this morning to make sure I knew where they were and what their hours were. She was very helpful and spoke in a pleasant and professional manner. The same was true when I visited this afternoon and dealt with their front desk staff. The two young ladies who helped me were friendly, polite, and efficient. My impression of the place changed when the X-ray technician appeared. He entered the waiting room and called out my first name, even though I am 3 times his age. When we went to the procedure room and he looked over the form I had filled out, he couldn't seem to pronounce my doctor's name, even though it is a simple name with only 6 letters. Then he asked me for details about what had brought me there, even though my doctor had filled in a very precise and detailed order about what she wanted, and the clinical indicators that led to the request. I got the impression that the young man was unaware of any of this and was relying on me to supply him with the information to do his job. I actually asked him if he had seen my doctor's written order. As a senior, when I find myself being asked questions by medical staff that they ought to know already, it makes me feel that I am dealing with people who are mentally out to lunch. My impression was not helped by the fact that the young man had his hair pulled up his head in a topknot. It occurred to me to wonder if I was the victim of some college prank, where they just took some kid and put him in a technician's uniform and told him to pretend that he actually worked there. Perhaps this is just a condition of our modern age, but it certainly does not increase confidence that you are being treated by people who know what they are doing."

"Convenient location for imaging. Plenty of parking and the staff is always friendly and helpful. They have coffee and beverages in the lobby and usually have movies running on the TV."