Millennium Physicians - Oncology

"They refused to see my wife because they don't except her secondary insurance. Dr kleinbaum too care of her dad and was great This is stupid"

"My experience with Dr Perez, her P.A. & Valerie are great. They listen, shown concern and work with you when treatment doesn't work. The front desk gas are sweet and quick to check you in. I really like the fact you can message them in the patient portal for requests and to forward or receive information you may need or visa versa. The wait to to be calld back seems to but long or would've given 5 stars."

"I have been going to Millennium for years. Dr. Seymour was a wonderful caring doctor with great common sense and immense knowledge. Unfortunately Dr. Seymour had to take a leave of absence and his coworker Dr. Suki took over. Dr. Suki refused to allow me adequate time to seek care from a primary care physician to renew prescriptions that I had been taking for 9 years. He is an arrogant individual with absolutely no compassion. Don't waste your time. I will be seeking a new oncologist."

"Office staff is a joke! I’m currently at the hospital trying to do lab work and we’ve just called for the 4th time to get the lab orders faxed over. I called 3 other times prior and was told each time they were sending the orders. Nothing against the doctors but when the staff can’t do their job, I lose confidence in the entire practice !"

"Absolutely awful experience. If I could give less than 1 star, I would. As far as medical care, they're fine. However, their customer service skills are deplorable. I met with Dr. Seymour in August of 2020 after I experienced multiple superficial blood clots. Another doctor referred me here to rule out any blood disorders. Dr. Seymour ordered a lengthy panel of bloodwork and sent me to Quest straight away, conveniently located in the same building. As I was worried about my blood clotting, I didn't think twice and went immediately following my appointment. A few months later, I received a bill from Quest for over $3,000. I called my insurance and they informed me one specific test in the panel required prior authorization but they could reprocess it, the doctor would just need to send them some information. Sounds easy enough, right? Not. In. The. Least. I called Millennium, spoke with a nurse (apparently nurses handle billing issues in this practice?) They asked for a copy of the bill and said they'd take care of it. I brought them a copy of the bill, months go by and I hear nothing but then get another bill from Quest for the same amount. I call my insurance and they tell me they never received the documentation from the doctors office. A representative called Millennium, gave a nurse the contact information for AIM (who would handle the collecting of this information needed for the authorization). She evidently called and was given the runaround or asked to hold for too long. It wasn't clear the issue. My insurance called Millennium again and a nurse told the representative that there was simply nothing she could do. That was it. There was nothing she could do and that I would be stuck paying this bill because she didn't feel like waiting or going that extra step to help a patient. (As an aside, nurses already have enough on their plates and should not be handling billing issues, but regardless. That isn't my fault. If you're assigned to handle billing issues, at least TRY. I called my insurance again, after receiving another bill from Quest in August of 2021. They requested my medical records from Millennium and never received them. They informed me that I could request my records and send them directly to my insurance company. I did and the issue was resolved immediately. Again, I need to reiterate, this was a horrific experience. I am grateful my medical issue was minor and $3,000 is nothing in comparison to what some medical bills are. Had I been ill, I know I wouldn't have had the energy to deal with this. I am astonished at the lack of care office staff have shown. To Dr. Seymour, revisit your business structure. Reevaluate staff performance. Retrain them on customer service. To prospective patients, look elsewhere."