Rush My Passport

"Nothing they advertise is true. I went for the expedited price which was around $950 total. They have the 24 hrs processing but when trying to submitting paperwork they mention that wouldn’t be able to be submitted 15 day after plus 7 days to be processed. Waste of money and time."

"Checklist was incomplete. Spent an extra hour at the agency getting print outs of the items that were left off. Website wouldn't print mailing label. Spent 2 hours trying to get someone on the phone - they don't answer their phones. Eventually drove to the office to have the passports mailed. Instead of sending them to Philadelphia the sent the to Guam - seriously. It's now 7 weeks past the day I delivered our passports to them for 5 week processing and still no passports. And they could absolutely care less. Absolute crooks and a sham of a business. They won't refund our fee, so I am taking it up with our bank."

"I went to my nearest FedEx facility to do the application for Rush passport only to find out that I need to go to the US post office to get documents verified. I asked a million questions to the clearly which she then had to get the instruction book out. One of the questions asked was did I need to send a money order or was my payment in full online she said everything is paid for and that I would just need to get documents verified. I also asked her if when we got the documents verified would we have to mail them from the post office or come back to the FedEx facility and she told me to return back to the FedEx facility . I call the nearest one (us post office )they don’t have an appointment I ended up getting an appointment and having to drive one hour and a half to the closest post office with an available appointment. Get down there only for them to tell me they don’t work with Fedex and that I would have to complete paperwork and get a money order to send and they will seal it there they cannot give me back documents that are not sealed.on top of that I had to get money orders for my self and my husband totaling another 500$ . I’m not sure about this service I would not recommend because of the unexplained rules and extra fees . If I’m going to do the foot work myself there is no need for this service. So I called to request a refund and am waiting … I had a lot of faith in this company until the under explained process. If you have a lot of time then maybe I would say use them but if you are up against the clock absolutely not."

"Don't waste your time. I sent in my passport for renewal using Rush My Passport and a day later sent in my wife's passport via regular mail. My wife's new passport arrived three days ahead of mine, even though I paid an extra $200+ to "rush" the process. You are better off using regular mail--it's faster and *way* cheaper."

"Worst.Experience.Ever. Total bait and switch with terrible customer service. They charged us for services they could not provide(neglected to tell us until halfway through that upload equipment was not available). They also charged us for shipping although we did not get far enough to select and they charged us as if submitted although it was not. Not only was customer service unhelpful, they were outright rude. Nor did they respond to the dispute we reported as they directed, wasting our time for their error. Downright deceptive practices preying on people in rush situations. - Update, after also reporting the issue to our credit card company the charge was finally reversed several weeks later. Although they had all our contact information on both the original and the dispute form we filled out at their request, we received no confirmation or explanation from Rush My Passport."