The UPS Store

"Please don’t go here. I’ve been to many UPS, and they would tape the box if need were. This one told us outright no! Bad customer service. Update: Went today to my usual UPS store on Hwy 6 and West - They not only took it, but also said that they will look at the boxes before they take it in the back and make sure if it is not taped right, they will tape it for me - LOVE 'EM!"

"I shipped package weighing about 14 lbs three days ago asking specifically for RETURN LABEL and this time I let them pack it as I was out of boxes. They charged me $164 for it and when package reached at destination, it was without return label. When I inquired about it at this location, they wanted another $110 or so that included 30% discount given to be due to their mistake. I have used this facility to ship similar kind of package at same location and it was sub $100 for return label package. Owners/employees of this UPS location fail to own their mistakes and customers end up paying for it. Going forward I will neither give business to them nor recommend it to any one. They are unethical, underhanded and do not own their part of bargain. Nextime I will look to FedEx or USPS than this lot. If you use this facility double and triple check everything."

"Brought in Amazon package to return, intact in original plastic bag package (clearly cut opened) they want to charge you for putting a tape on opening “taping charge” $5! I really don’t like to give 1 star rating to business but this is store has a worst costumer service you can find around the area. Better avoid so you won’t waste your time."

"I took an Amazon return to this store. On the return instructions, it said “customer packed, ORIGINAL packaging”, meaning I had to pack it, they just needed to put the label on. The item ORIGINALLY came in a clear, resealable bag, so that it was I put in in for the return since the instructions were specific about original packaging. The man helping me very rudely said the package was not acceptable, that UPS would not ship it. He said I was supposed to pack it in a different container. When I showed him the instructions, he told me it wasn’t the original package, that Amazon doesn’t shop like that. I pointed out the Amazon shipping label on the clear bag, he dismissed it and got very short and even more rude, telling me I couldn’t follow simple instructions. I followed the instructions exactly as written, customer packed in original packaging. He wouldn’t listen and kept interrupting me. Very rude, unprofessional service."