Internal Revenue Service (IRS) Taxpayer Assistance Center

"It's by appointment only. So call, explain what you need, and set the appointment. In my case I was able to get an appointment the next day and they were ready with the info I needed. The staff inside were very efficient and helpful."

"To be honest, these workers and supervisors in the IRS office do not care about you. We had a scheduled meeting with the IRS to pick up a large amount of money and even had a receipt for the meet up, but they have skipped out on us three times already. We had to file a police report towards the IRS, so they can comply with state authorities to finally meet us up after filing a police report… seriously to anyone who has to deal with the IRS to pick up money, and they don’t comply or they are trying skip their meeting with you. File a police report, because then the federal authorities would have to investigate further into the matters, and get these workers on point to do their job right. I’m for the people and want the government do their jobs right!"

"I have been calling irs for days now. What's the point of giving your number but dont answer . I need to find out when they feel like sending my return. Did I commit a crime paying taxes in America for your to hold taxes from February....."

"Was really hard to find parking. It is very hard to determine that the place is in fact the IRS building. And the signs outside the building confused us about the location of the entrance. Many of the signs felt contradictory of the previous signs. We got trying to figure out where to go that we ended up walking completely around the outside of the office building. It was easy enough to get the forms we wanted though and make our way out the way we should of came in though."

"Dealing with the public is not easy. The front desk does a great job with balancing directness with friendliness. The IRS, however, needs to do a better job of communicating the specific purposes of the IRS center, how it operates and what taxpayers can and cannot submit at each office."