H-E-B Pharmacy

"Slow, sloppy, and smug. The HEB is outstanding with a wonderful staff of bright, helpful people. Their pharmacy, however, is the exact opposite. The staff is slow, unpleasant, and unhelpful. They have convinced me to switch any prescriptions I have to a different pharmacy."

"Good LORD! I’m still in the drive through to pick up 2 RXs and it’s been no less than an hour! I get that this place is busy but an hr plus wait time for “Hi! Name? DOB?” *finds prescriptions* “please pay, here’s your meds” is absolutely insane. Inside is almost, ALMOST, bearable but you’ll still be stuck staring at only one cashier with 2 other empty cash registers…. Or is it 3? Get it together for the LOVE OF GOD! My other H‑E‑B was also a “super” HEB and still had my rxs in my hand with in a few moments. Also. Fix your speaker! It’s been out for a few weeks now and lord knows y’all make enough money"

"This is the slowest pharmacy you can possibly go to. They constantly have two or three people in the back doing who knows what with no one or maybe one person up front. You stand in front waiting to pick-up and they tell you they will be right with you then go back to whatever they are doing for another 5-10 minutes. Once you finally get someone to help you they take forever and ask you for your birthday then also make you enter it yourself again. It is just horrible service. Do anything you can to find somewhere else."

"I use to love using this location for my family’s prescriptions but these past two days has been the WORSE experience ever. For the past two days my son has went without his asthma medication due to the employees giving me false information about the medication being in stock. On Monday I called and was told that the two prescriptions I needed to be filled for him would be ready by 5 o’ clock, time comes my parent’s were there getting their medication so they grabbed my son’s as well. When I got home from work he received two inhalers when I only asked for one & his singular pills for night time. No one from the pharmacy called to let me know that they couldn’t refill that prescription at the time but when they get it that it would be refilled. Here we are Tuesday, I called asking again to check on his refill for the singular prescription the lady informed me that they were out and waiting for it to arrive tomorrow morning. I asked was there anything that he could get for now until he’s able to get his full prescription filled. She said yes we can get him a three day refill for now, I told her ok that’ll work when would it be ready? She said it can ready as soon as possible or within an hour. I said an hour would work, she says ok we’ll get that going for you. An hour goes by no phone call, two hours go by no phone call. I started calling back to back for at least 20 minutes NO ANSWER. I’m at work in Manor, Tx can’t leave until 7, so by the time I get off I knew I wouldn’t make it in time to go to the store in person to see what was going on. So here we are two days in a row no singular medication & my son having to do another breathing treatment before going to bed all because of the staff not communicating with patients."

"Totally pleasant experience despite the scary line. Had a prescription called in from St Davids. First time to HEB pharmacy. Scary line moved quickly and counter staff found the script in the computer before I could call it up from the text. It was ready, in the bag, just 90 minutes from the call. They contacted the insurance in minutes, found a reduced price alternative and moved me over to the pharmacist in a few more minutes. Definitely not the last visit."