H-E-B Pharmacy

"Terrible service. They've messed up several prescriptions. Very rude."

"Pharmacy staff don't always help in finding the lowest price possible. I understand they have to provide service to so many customers. But if I the customer can suggest ways to lower my out of pocket cost, then please work with me for a few minutes."

"I’ve received really poor customer service every time I call over the phone to ask a question. They act like every question is the biggest favor ever for them to answer- are customers or management just treating the staff like trash for them to act this way? I know they are understaffed whenever I go pick up medication, HEB really needs to hire more pharmacy staff. I work in the service industry too, a lot of work needs to be done at this pharmacy."

"I love this pharmacy! This is by far the best retail chain pharmacy I’ve ever used. There are plenty who could take lessons from these people. Other HEB pharmacies especially. They do have one person who is very difficult to deal with and it’s unfortunate. It does bring down the overall warm & fuzzy feeling from time to time. This person has terrible phone skills, seems to confuse ring back and new incoming calls often hence the hang ups or being placed on hold without a word. I just grin and bear it. I know that person tries and may just be in a bit too deep perhaps. Not specific to this HEB, the 8-8 hours are tough for me personally. I sure wish that would return to normal again! Since I’m medical field I usually work 7a-7p. I’m often unable to pick up my prescriptions."

"I have had continually problems with this location but today tops it all. I went in last Tuesday to pickup all my medications. Not all was there so reordered my medications that didn't get on Tuesday. So yes had to come in twice to pick up medication already said was ready days before. This has happen 3 separate times now. So something isn't right with process here at this location or HEB Pharmacy in general. Went in today to pickup and was told still not have it, then let me know that was in another area to be restocked. Asked how could be restocked when just ordered 2 days ago from when came to pick up 2 days ago. She said was ordered over a week prior. I explained I came in 2 days ago and had to reorder because wasn't there. When the person helping me Gwen let me know its my responsibility to make sure they fully check every where for my medications very rudely. Then I got upset and didn't realize was my responsibility to know where you stock or run your business but how ever done wasn't being done to make my life easier. And I would take my business else where. I paid and she walked off to not come back and had to call button to get a Pharmacist over to hand me the medication. I let know what had been just told to me and that I wanted to put in a complaint on what her assistants where tell customers. I've always have had a good experience with HEB but they need some help with process at Pharmacy and the way staff treat customers. I will move back to walgreens now because of this situation and Gwen at this location. Absolutely have never had a business tell me its my responsibility that they know where my medications are held. Nor cared when I explained 3rd time this has happen with having to come back for the same medications because all wasn't there when picked up. Again all had to say about it was my responsibility to make sure they look in system and everywhere for medications. Now I know if want to go here what my job is as a customer to make sure they check system and all locations medication kept to get my medications. No Thank you. Bye."