Northern Tool + Equipment

"I just bought a Stihl leave blower from this store. Jason took care of me with my questions, verifying the sale price, getting the registration and warranty paperwork started. He demoed the unit in great detail and explained what kind of fuel to as well as what kind of fuel not to use. I am very happy with the service I received. I highly recommend this store."

"awesome Managers NOW! very supportive and insuring you get the correct product that you want. every staff member is courteous and attentive. All good at the location on I35 & 1604. :)"

"Really nice people, unfortunately my experience with having my tool serviced was very poor. Brought my Ego mower in last September. Finally received the mower back in late December and recognized immediately that it had not been repaired. They also did not refund my $50 deposit for warranty until I called back later. Returned the mower the next week, early January, and didn't receive it back until late March. Immediately upon returning the mower home it was obvious the issue was not corrected. To make matters worse, the arm of the mower, which telescopes, was damaged bad enough that made extending the handles for operation almost impossible without excessive force. Buying a fancy EGO Mower seemed like the way to go but 6 months in the service department with no resolution isn't worth the stress."

"I took a stihl weed eater to replace the primer bulb fuel and have it serviced. The Hispanic guy at the service desk seemed really nice and told me it would take about 2 weeks. After not hearing back on week 3, I called them to check the status only to be told the part was on back order and would take about 2 weeks. Again, I called back on week 3 and finally was told it would be ready the next day. I finished cutting my grass that morning and drove to pick up my weed eater, paid $123, drove home and I could not turn on the weed eater. I drove it back, and the service guy couldn’t even turn it back on in front of me. He apologized and said he’d take another look and to come back for it during the week. Went back to pick it up the following Saturday and made sure they could turn it on in front of me before I left. Got home and couldn’t keep the darn thing running for more than 3 minutes at a time. I called to make a complaint with the manager and decided not to deal with that store again. Finally took it to someone who repairs weed eaters and they took it apart, found the fuel lines were melted and parts inside were rusted. That person was not sure how it even turned on. I have included those pics here. I doubt the “service guy” ever took the thing apart to service it but I was still charged for it."

"Nice, clean store. I found the single sockets that I haven't been able to find anywhere else!!! This is a very specialized store that carries a good variety of tools. Great place if Harbor Freight, Home Depot, and Lowe's don't quite have what you need!"