Altitude Trampoline Park

"I attended a birthday party for an child under the age of 10. A lot of family members had children who were younger (under 10), some toddlers, and also some older. Everything was great. Our youngest children were the only ones in the Dodge ball area first along with other younger children. Then these teen boys went in and started dividing the smaller children to one end an them in another. I quickly noticed that would target the younger boys and laugh when they would hit them. I told them to stop throwing the ball hard because there were younger children in there. There were toddlers and younger children in there. Sadly not many parents were watching their kids as I was. Those teenagers were rude, talking back to me and said "they dont belong here anyway. This area is for 11 years old and older". Granted that is correct, but I explained that if they dont want them in there to go find and ask their parents to get them out, or go speak to the manager, but don't throw it hard to hit them to get them to leave. They told me since I am an adult to get them out, I said no I'm not removing / touching any children from there. I ended up getting a manager and she told me that they have teenagers hours on Saturday, and that little children should not even be there in the two dodge ball area, but that she would tell them to not throw the ball with force. I pointed to a little girl who appeared to be 4-5, and told her then you as the manager go in there and remove those younger children herself because those are not my children. She didn't like that. She didn't remove any children from those areas just told the teen to not throw it hard. This is strictly a poor management decision to allow parties at certain hours. If they plan to stand by their age restrictions then they need to have their hire help to stand in certain areas to prevent the youngest children to get in, or change the acceptance age children are welcome to the establishment, but they likely won't because they will lose money. They also don't really have any other areas for different ages to play safely. Hopefully those teens aren't doing this all the time, but I would like to point out they knew the age restrictions and that sign was high up above the entry way and not eye level for anyone to see. Parents please also watch your children. Because people like me who speak up aren't always available to help your child. Some adults stood there and watch and didn't say anything, even when the manager came. And parents of teens, maybe they aren't around younger kids at all or have cousins who are younger than them, nor do they spend time helping take care of those younger children, teach them to play gently if younger children show interest in learning a game with them, don't pretend to be friendly to them and then target them. Especially if they are in a facility where younger kids will be. AND TEACH THEM THAT IF YOU ARE GOING TO THROW THE "YOU'RE THE ADULT MAKE THEM LEAVE", LISTEN AND UNDERSTAND THAT SAME ADULT WHEN THEY TELL YOU TO STOP THROWING THE BALL THAT HARD. And if you stand with the "well they shouldn't be in there", like the manager (who likely gets this a lot and makes no changes- for profit), then you're likely the adult who wouldn't even have the courage to stand up for your own child or other children who are being targeted for fun."

"We had a 5 year old birthday party today with a “host”. Yeah right. Have had parties at Urban Air, now they provide a host! Place is fine to visit just not for a birthday party. Had to search for the “host” numerous times. She left gloves on the table for handling food and she never used the only because she was no where to be found. Ran out of water, had to find a different person to get us more water. We ordered pizza, which was fine, orders sliders and seriously, WHITE CASTLE IN PACKAGING. Do most 5 year olds seriously like onions!! To top it off, at the end of the party that we were being pressured to leave because the place books overlapping parties (before and after) we discovered a LARGE carving knife on the cart. REALLY!!! Again, KIDS. Felt obligated to tip the host which was NOT deserving, but that’s how I am. $650, got a pair of socks and horrible service and frozen “SLIDERS”. Very disappointed."

"This is my fave trampoline park! It’s simple and a great place to just let kids run nuts where you can pretty much always see them. And it’s affordable! The kids love the music too."

"It was pretty far from me, but I had so much fun trying a front-flip. Just didn't like the fact that they took the little fighting area. Where you got to bump each other."

"Very rude man (manager?) made me so mad I don't know that I'll return, although we come here often for toddler time. I called about a month ago to inquire about having my two year old's birthday party here. Her friends are also 1-2 years old so I wanted to come during toddler time on a Monday morning. There would be a few older toddlers as well, but all under age 5. I was told NOT to book a party because half the kids would be free anyway. Then I asked if I could still buy the pizza from them, as I thought they had some rule about outside food. I was told NO- I could not purchase pizza from them since I was not booking a party. They said I had to bring my own food. (They did not mention any kind of fee.) So I just show up and that's it? Yes, they said. So that's what I did. I showed up at 10 am on a Monday morning with my toddlers and this rude man (manager?) is telling me no outside food and beverages allowed, and I explained that I called previously and what I was told. He clearly did not believe me, although the person I spoke with on the phone claimed to be a manager. I was about to cry, worried he was about to kick us out and my daughter's party would be ruined. He ended up having me pay a $50 fee for bringing in food plus $25 for a table. Honestly, it's not even about the money because *I tried to call and book a party in the first place*. It's about how I was treated and accused of being a liar. Also, I have to point out that the play group next to us (the only other people there at 10 am on Monday) had a cooler and were shelling their peanuts onto to ground making a huge mess, but they did not get harassed or charged a $75 fee. Just saying... All that said, the kids did a have a great time as they always do. Thankfully the unpleasant man left so I didn't have to deal with him again."