ProSource of Coppell

"[Final edit] The correct door latches were delivered and installed in late May. [Update 5/5/21]: ProSource fixed our countertop on 4/9. At first the staff didn’t want to cut it to the size according to the spec and asked that they cut a hole in the wall and insert the counter top into the wall. We declined to have our walls cut. They did reluctantly agree and completed the task at the end. As of 5/5/2021, the cabinet door latches that the staff forgot to order as part of our cabinet purchase are still missing with no date for estimated delivery and install. Still waiting and hearing “will find time” from the staff and vendors. The cabinets were installed back on 3/26/2021. Let’s see how long it will take before I come back for an update. —— Original review from 4/5/21: After 4 months of finalizing agreement and exact spec for our wet bar counter and cabinet design with ProSource and thousands of money paid, our cabinets are missing push mechanism and the installation team installed an incorrectly measured and cut quartz countertop to my wet bar. The countertop is popping out of the corner like an eyesore as pictured. I've spent countless hours on this renovation to remove the previous wet bar that stuck out of the corner in order to create a modern look flushed to the wall. Well, ProSource slapped it right back regardless of the months we've spent on the spec. When we reported the issue and missing piece, no solution is confirmed. It's been 7 days and I'm still waiting to hear back from ProSource as to when the team is going to make the fix according to the agreed-upon spec. I will update here when I receive an update for a solution to replace the countertop to the spec and supply the missing mechanism. So far, I've only experienced incompetency and do not recommend ProSource."

"Tony Arnold was excellent He went out of his way to make sure our selections were exactly what we needed. ProSource definitely has customer service front center. It truly was a stress free experience."

"After this review and an email, my replacement tiles are being provided and I changed my review from a one to a three. Spent a nice sum of money on tiling only to find out one of the boxes had broken tiles. Instead of replacing that box, it was “recommended” we use the broken tiles for cuts, “that are always needed”. I recommend you give me what I paid for and let me decide what tile I cut and what I don’t. Not impressed."

"KP was excellent working with us for our big remodel! She was so patient and helpful as we struggled to decide what we wanted vs what was within our price range. We finally got the perfect tile at a great price, and her laminate suggestion saved us a ton of money for our budget!"

"Tony and KP were both awesome! Tony is at the very edge of understanding design concepts. He is one of the very few people I've met that could understand my design vision without myself having to fully explain things in detail and would just get it right away. He spent a lot of time going over every detail with me on cabinets. KP was very delightful and has an incredible work ethic. I didn't have to waste my time with tiles because she knew right away what I was looking for and my budget and found a few right away. She is definitely a great asset if you end up having her as your account manager!"