McCoy's Building Supply

"(DO NOT BUY ANYTHING THERE THAT IS EXPENSIVE OR IMPORTANT, IF I KNEW MY HOME WAS BUILT USING MCCOY PRODUCTS I WOULD NOT HAVE PURCHASED MY HOME )I first called about a problem with an exterior door with the in Glass mini blinds, I have 3 in total and not cheap. 1 of the in the glass Blinds broke inside....I called Mccoy's Brownsville location and the young lady's first programmed response was to say "No, sorry, there is nothing we can do, there is no way to fix that" it seemed like this is the store's coached and trained response upon answering any telephone call. I told Sandra how much the doors cost...she finally transferred me to someone who at least knew at a "Door" was...I was advised to drive in the store about 30 miles from my house...I arrived at the store and walked around for about 20 minutes...then I saw one guy up in the ceiling eating a sandwich...I greeted him still up in the ceiling eating..he did not understand English entonces...I asked him in Espanol if someone there knew about doors...He responded in Espanol that I need to speak with the girl with the green hair...there were 3 or 4 young women walking around in circles...none of who greeted us...all young ladies with heavy tattoos, green hair and facial piercings...the one young lady had so many nose rings it looked like she had a problem speaking...when I asked about the door, Sandra, the young lady who spoke to me on the telephone ran away...all of a sudden I was there alone again....another person, Richard, come out and sort of helped me but could really find my details about my door that was purchased...there.... I ended up driving 30 miles back home empty handed...I recommend making any real large purchases at Lowes or Home Depot..none of these people acted like they like helping customers...they all seemed preoccupied, not helpful at all, almost angry. I live on South Padre Golf Course and most of these new homes where built with materials from MCcoy's....about 200 homes...I am not proud of that at all."

"Theae people are great. Very helpful and knowledgeable. Makes the trip in and out more efficient."

"Entered store and walked by 4 or 5 employees at service counter to get to hardware area behind them. No one acknowledged me or asked if I needed assistance. Found my own bolts, nut, and washers. Upon checking out, about 1/2 of the hardware rang up higher then what was marked. Manager did make the pricing correct but customer service was very disappointing."

"Ordered 5 Windows month's ago. $1895.00 paid cash..Asked for Military discounts they said no. Windows finally came in. Asked if they could deliver them. They said yes for a $75.00 fee.Again without military discounts. Plus Mgr. Was Rude and Sarcastic like he owned the store."

"When calling McCoy to check on a order, it take 30 -45 minutes for them to come back to the phone. Need to hang up to get them back to the phone. Do you call that good customer service? After this order, never again will I go back! that's a promise!"