Factory Finish Burleson

"Great service. I liked that I was able to make an Appointment quickly. Great communication throughout the process. Work was completed and it looks great."

"Called with detailed description of accident and 6500$ check from ins company. They were quick to tow from my house to their shop same day. I kept checking on car, days, weeks later. Always told waiting on insurance. Finally called insurance and they haven’t been contacted. Was told from factory finish that car was totaled. I insisted the insurance was waiting on supplement. They finally looked at the car, provided supplement and my insurance approved their estimate at 10.5k. At this point I didn’t want to deal with them after being lied to for months so went to pick up the car. 4k for storage while waiting on them to submit a supplement. Got them talked down to 2k for storage but beware. Car is back to factory despite their efforts."

"I worked there for 6 years and family owned operated they go above and beyond icar gold certified direct repair excellent service love the people they're still my friends"

"When I first dropped my vehicle off (Jan 3rd) they stated it would be a few days. After a few days I got a call saying my vehicle was ready, when I arrived nothing was fixed and still had the issue from the accident. Next (Jan 9) they sent my vehicle to a third party who didn’t have a clue on what to do. I called (Jan 13th) to check the status on my vehicle and they stated they was working on the fuel pump. The fuel pump had nothing to do with the original problem with my incident and my fuel pump was fine (my original issue was on the front right passenger tire, where I hit a bad pot hole). Three weeks later from the original start date (Jan 21), I got a call saying my vehicle was ready again, went to pick it up and my front wheel was damaged. It looked like someone drove it and scraped a curb. Two days later got a call and said my vehicle was ready, went to pick it up and my wheel was not the original wheel for my vehicle. They switched it thinking I would not noticed it, (It was from another vehicle) so I had to wait again. Finally on January 29th my vehicle was fixed after I stated I was going to take my vehicle to another shop. This has been the worst experience I’ve ever had."

"Poor customer service, poor quality of work!!! I utilized this company to repair damage that was done to my Jaguar. I dropped off my car on June 22nd and it wasn't ready for pickup until August 10th. The staff did not update me throughout the process. Instead, I had to keep calling to followup and was continuously given promises with various dates that the car would be ready. Then, when it was ready, the job was poorly done and the manager required the technicians to reassemble the door. This took another 3 weeks and it's still not done right. I do not recommend this company at all!!! The photos are AFTER the work was completed!!! There are gaps present and the door alignment is off. My insurance company paid over $8k after receiving several supplemental claims from Factory Finish and this is what I was forced to drive off with. The technicians here are incompetent and not well-trained!"