Discount Tire

"I had an appointment today on friday, May 1st 2024 for a balance and rotation at 10:45 a.m. I got here early and was checked in at 10:30 a.m. and was out before 11:00 a.m. Chris walked up to me when I arrived and checked me in, great personality. Everything was taken care of quickly and effortlessly. The gentleman who brought my car back to me was named Michael and I asked him if a new valve stem cap have been put on one of my tires since I had lost one, he saw that it had not and retrieved one for me. I highly recommend this store, great customer service!"

"I had a terrible experience at the Spring Creek location so I canceled the order and rescheduled at this store on Ohio. This is the store I usually go to, but they didn’t have schedule availability, so I unfortunately had to go to the Spring Creek store. A huge mistake. Even though I also had a problem at this store, the management handled the issue so much more professionally. The Assistant Manager apologized and demonstrated empathy. He assured me that Discount Tire would follow up and immediately directed me to a local shop to correct the issue. As it turned out, Anthony was not the Manager, although at the time I assumed that he was, the way he acted and how he handled the problem. I returned to the store to have the one last tire replaced and Sonny was very pleasant. I was told on the phone by another employee that my tire was still there, but when I arrived for my appointment, of course it wasn’t. I explained the situation and he quickly asked if I would like to speak with the Manager. Of course I would. Michael came in from the service Bay Area and calmly listened to my story, never interrupting, always maintaining eye contact. He was aware of the fact that I had issues in both the Spring Creek store as well as his (Ohio Dr.) store, and knew that this could end up being a customer who never spends another dollar at ANY Discount Tire location. Because of Michael, Anthony and Sonny, I will remain a loyal customer. The management in these two stores, Ohio Dr. & Spring Creek, acts so differently toward their customers. One group is available, apologetic, empathetic, professional and approachable. The other is not. Ohio Dr., Plano is my store, no matter what. I will NEVER return to the Spring Creek store."

"Great experience, and they fixed my car tires absolutely free!! Everything has a price in America, but surprisingly, it was free services!! The employee was diagnosed with a device and gave me feedback about my condition of my tire and suggested recommendations without pushing... sales man attitude! That's impressive. Great experience, and overall, made a positive impact..will visit them again for future tire requirements! Strongly will recommend Discount Tire, Ohio Dr ,Frisco location to all my friends and family members! Awesome teamwork! Kudos to the team and its great manager for giving ultimate training in customer service care! Great... will be back!"

"This is one of the best Discount Tire locations in North Dallas! It’s not the closest one to where I live, but I go out my way to get my tire work completed here. Great customer service, great prices, and professional/timely delivery. It is always an easy experience coming here and I’ve never had any issues. I’ve brought all my cars here, including Teslas which some owners can be hesitant about due to the battery."

"Love this store - this is clean and employees are somehow friendly. The wait time for walk-in are longer but the four tire change gets done within 20 mins with experienced technicians. They have phone message where we can follow the progress. The price is amazing and matches with warehouse price. It provides free air, free flat tire repair and lifetime tire rotation in every 6000 miles for the span of the tire. They also have wheels and wiper service. The wait room has coffee and water. The vehicle was delivered as promised on time."