Ulta Beauty

"I always dread going into the Ulta store. Today, however, I left feeling very positive about my shopping experience. I was assisted by BRi in chosing a new brand of makeup and the interaction was pleasant and very helpful. Bri actually LISTENED AND HEARD my request and then had knowledge about the products and explained which product ticked the most boxes of my request. Not pushy yet helpful ,friendly,and knowledgeable. Very different ususal experience. Thanks to Bri."

"DO NOT GET YOUR MAKEUP DONE HERE!!! If I could give negative stars I would. I was scheduled for a 3:15 everyday makeup session, I showed up at 3:15, and was not seen to until almost 3:25. I had an event to get to at 5:00 pm and had to leave at 4, I made this known. My "artist" was not ready for me and we had to walk around the store to get supplies, I do not know if this is standard practice. I made my preferences known and she was either not listening or not taking them into consideration. The makeup application itself was an absolute disaster, she mixed a primer and a not at all match tinted moisturizer that should not have gone together, and as she was applying it, it was melting off my face, streak, patchy and ugly. I asked her to start over, unfortunately with the same result. By this time I had to leave for my event. So, told her to wipe everything off, I had to rush to BUY NEW MAKEUP AND BRUSHES to attempt to fix the bad job she did and did it myself in the parking lot. I went into Ulta prettier than when I left. I had never felt so ugly than when I was looking in the mirror at the job she did."

"The worst experience ever!!!! My recommendation to anyone reading this post: DO NOT GO HERE! Customer service lousy. Why? Because your client had to wait 20 minutes for your arrival!! Your colleagues didn't even know if you were in the building.After your appearance, you did not make any conversation nor did you ask your client what they wanted. Then you directed your client to a sink that was not even cleaned out yet-is this not disgusting! No that is just down right nasty! No conversation from the hair stylist until her scissors were in hand and then the shoddy job begins. This is not what I expect from Ulta Salon or their professional stylist. This could have been done at home . Oh, did I mention there weren't any products put in the hair at the styling station? Also there is no blowout, why? Let me guess maybe the stylist was late and I guess she had other things on her mind! Disgusting and disappointing!!"