Firehouse Subs Echo Lane

"I went in to firehouse the other day around 11 there was this lady called Diana blonde hair Hispanic. She gave me the worst attitude ever while I was trying to order she seemed like she had to be somewhere else and kept rushing me while I was telling her my order. Keep in mind no other customer was in the store other than myself. It has not been the first time this happens I’ve gone in other times to this exact location and she has been mistreated not only customers but the employees as well I’m not sure if she has some sort of manager position but I don’t think you should call one of your workers “useless” in front of a customer this is literally a sandwich shop so I don’t understand why she insulted a worker. I’ve spoken to a couple of workers from the store before and they have all said she just complains about them for no reason other than “she wants to fire everyone”. I don’t think that’s such a professional thing to do."

"Have been here a couple times. It’s close to my office. Went today. A few things are not right with the lady managing the register. First, she seemed annoyed at the free extras I wanted on my sandwich, including telling me that I can add salt and pepper myself. Second, there was never a hello or a how are you. Third, I informed her the drink machine was not working right. She responded “yes it is” without even looking at it. I again re-informed her that it wasn’t working. She completely ignored me, did not respond and went back to taking orders at the register. There’s no manager on duty and no owner present to speak to. This establishment is being run by people who have zero pride in what they’re doing. Would suggest you go to another location. I like firehouse but this location is terrible. Will not be going back."

"Friendly staff, order is always made correctly, hot subs, clean restrooms, fairly priced, plenty of seating, great for kids/families."

"I have never had a bad experience at FHS until today. I typically go to a different location closer to home. This location I tried today was dirty (floors and tables), got my name wrong (even though I used my points and my name is on the ticket), the sandwich was sloppy, no flavor and had items on it I asked to be removed (onions). I was disappointed with this experience especially since I thought FHS were all the same as my home location. The food and cleanliness (lack of) needs attention! The parking at this location is pretty bad and after my experience, so not worth the hassle. What a shame. I love FHS’s Engineer sandwiches, but this one today was very disappointing. If I never had the pleasure of a wonderful FHS and this was my first experience, I would never enter another location ever. My location near home was given 5 start when I reviewed them. I guess I will stick with my location."