Jack in the Box

"Food was not messy from the drive thru. It was hot and good quality."

"Food was hot and fresh service was a little slow considering I ordered online but it seemed as though they were training I always have a positive experience here."

"On January 19th I visited 12235 Jones Rd, Houston, TX 77070 location, the 19th was a Friday. When visiting this location, I came in thru drive-thru. I first asked the employee if the bagel breakfast sandwich was still available, he informed me no. So I then asked him what comes in the southwest west salad, he informed me just lettuce, cheese and tortilla chips. I stated can I get that and two ranch dressing. When getting the order I noticed that we had the one bag with ranch and croutons and one of the salad dressing that come with the salad. My husband went inside to exchange the dressing the gentleman that took my order  argued with my husband stating that he already put two ranches in the bag he informed there was one ranch and this one.. the employee then handed my husband croutons, my husband got the lady to hand him a ranch and he gave her back the croutons. Everything seemed fine then. Once getting to work to eat I opened up the salad and there was beans and corn, mind you that was never informed to me. It took me 30 min to pick out every corn and beans. I then called the store the employee that took my order answered the phone he stated his name was Rafael I believe, I asked him first if there was a manager to speak with, he informed that there was no manager on duty at that time. I asked if he was the one that took my order he informed me yes. I asked him why did he not inform me that there was beans and corn in the salad and why did you argue with my husband over some ranch. He the started to argue with me stating that he did put two ranches in the bag and that he gave my husband one in the store and he got another from someone else. I informed him that he first gave him croutons not ranch and that item was given back. I told him I don't if your having a bad day or not but this is not how you handle customers. He stated I can come back the next day for full refund. But I stated if your not a manager then you can't approve that only a manager can is that correct he stayed quiet. I then proceeded to call the location for three hours straight Saturday not answering and same for Sunday the 21st. On Monday the 22and was when the general manager picked up, when I informed him of everything, he was not mad that I could reach anyone for day nor that there was no manager on duty. All he could say was it shows a photo on the menu of what comes in it and that I need to bring back the food for a full refund. It's been days and he expects me to have kept the food. So refused me a full refund... Even tho this place is right next to my job I now go outta my way to go else were sense they are argumentive here. Even tho it was their mistake."

"Placed online order using app at 1309am January 18, 2024. Note this is a 24 hr establishment and this occurred on a random Thursday. Went to pick up order and no one answered drive thru. Could clearly see employees inside the building and employee cars parked in the lot. Circled the building and knocked on drive thru window for 30 minutes no answer. Left without product that had been paid for. Went to reliable Mcdonald’s"