Mobil 1 Lube Express

"Sign shows $99 for a synthetic oil change. Thought it was a little expensive and knew that the actual bill would be a little higher as usual after tax, some "nickel and diming" (in this case I guess the car needed a special oil filter for $11 more, I wasn't made aware of that until after), plus the extra oil for a 4Runner. But this is just down the road and I thought it couldn't be that bad. Then the bill comes out to $146... Ouch! My bad for not spending time asking for a complete breakdown of the cost prior but I really wasn't expecting such a rip off. This is more than dealership money (where the mechanic will at least know how to reset your maintenance counter). When I confronted them about the pricing they said "we do what's the best for the vehicle". I am probably not the first person to receive this line. Lesson learned, I will never go back to this location. I should have just driven down a little further to the Rundberg rapid lube or just go to the dealership."

"Just moved to Austin and the neighborhood. These men were recommended to me by a neighbor and he was right! They are very professional. Their diagnostics were spot on for both my vehicles. Very friendly, I recommend them highly!!"

"I live in the neighborhood, so this place would be convenient if it was convenient, at all. They keep irregular hours (don't show up at 8a unless you like to sit in your vehicle), are slow (1.5 hours for an oil change when second in line), incompetent (did not replace the my drain plug gasket, so drip-drip), and indifferent (unpleasant about my return visit, and again with the waiting–finally gave up and paid for another oil change). It's too bad, bc this seems like a great community place, but that doesn't offset the customer service negatives. Updated with photo: This is the oil drain plug with the gasket that the mechanic put back on my car after my change, so with the damage to it, it's no wonder it was leaking oil. Seems like sheer indifference or purposing repeat business."

"Coming down from Dallas to Austin. needed an emergency Oil change. Bobby and his boys got me right!!! best Oil change place in Austin!!!"

"Great atmosphere. The gentleman that I spoke to was very helpful. I had broken down and they allowed me to park my vehicle in their parking lot for a couple of days. They were awesome for calling me to give me a heads up that my vehicle needed to be moved soon. That's awesome for them to have worked with me in this way instead of getting my car impounded. I greatly appreciate that. Plus they do great work and have awesome customer service. The owner's son was the best. Thanks again guys your great."