Continental Collision Austin

"Philip over at Continental collision was such a great help. Somebody hit our Suburban while it was parked and I didn't have a collision place at the time. I saw a lot of great reviews for Continental so I decided to give them a try and it was so worth it. The insurance company that we were dealing with was trying everything to make me pay an additional out of pocket, but Philip took care of it and got everything taken care of. The car came out amazing and I'm so happy with the work definitely will use them again if I have to, but I hope I don't."

"I came here for a new paint job and was assured I’d be given a quote. I’ve called several times and emailed several times and still no quote. It’s been 3 months. Guess I’m giving up and moving on. Avoid this place if you want good communication or your car painted."

"The best customer service. I went and talked to other bodyshops and the told me I have to wait 2 months to start the process. I stop by and talked to Mark he was able to take my vehicle and started the process and setup the rental vehicle, he keept me updated with the process and my vehicle was done perfectly in 2 weeks. On the delivery day I was busy to pickup the vehicle Mark was nice and helpful and offered to drop my car off at work and took the rental back. The best service ever I will recommend all my friends and family to go and ask for Mark."

"We have had body work performed by Continental Collision on several occasions. They have consistently provided exceptional service and results. The work has always been impeccable, and their service is top notch. Everything -- from getting started, to scheduling, to keeping us informed of progress, to closeout -- has been smooth and professional."

"I had taken my car to this shop previously so I chose to take it this time because there hadn’t been any issues previously. This whole experience has been the worst! They had the car sitting in their parking lot over two weeks before they did the first inspection of it to send to insurance. It was a very minor accident that happened in a parking lot going 6 mph, it’s costing over $12k to repair this! They have had my car for over a month. Every time I call to get an update, because he doesn’t communicate w/ me at all, he has never once called me. The sales guy seems to never know what’s going on with my car. He will give me an update and when I question it, because he has previously said that something was completed, then he will say he needs to go and look at the car and check to be sure that what he’s telling me is accurate. The car was in their possession while it rained apparently, Now they need another part because something else was damaged due to the rain, while it was in their possession, And now I’m being told that the car is going to be with them for another 1 1/2 months while they get this part. They do not communicate with you at all, I wouldn’t have known this if I hadn’t called. I am not sure what is going on at this shop, but I have never had a worst Experience. Don’t take your car here!! I’m not sure if “Covid” has anything to do with why this shop has gotten so bad, but it’s very disheartening! Very very disappointed. Sandra"