Luxury Auto Works - Austin

"YOU HAVE BEEN WARNED. My car began overheating, and the check engine light came on. I first took it to O'Reilly's Auto Parts to have the code read. They informed me the code was "lost communication with engine coolant pump control module," as you can see in the attached photo. I then took my car to Luxury Auto and informed them of the code, providing a picture hoping it would guide their diagnosis. Despite receiving this information, they diagnosed a faulty thermostat and insisted on replacing all the coolant hoses as well. This initial repair cost $1600, which I reluctantly agreed to. However, within minutes of picking up my car and driving about 3 blocks, the check engine light returned. Upon returning the car, Luxury Auto claimed the issue was actually the coolant pump control module, requiring an additional $1300 to fix. Their explanation? They said their initial code reader didn't show any issues, so they assumed it was the thermostat due to a small coolant leak (I later learned that a thermostat or coolant issue would trigger a code). Now that they have the car again, their code reader is showing the coolant pump control module needs replacement. I contacted three other repair shops. All three emphasized that, given the code I provided, they wouldn't have replaced the thermostat without confirming it with their own code reader. Instead, they would have prioritized investigating the coolant pump control module first."

"Cullen Kremmer was my sales person who helped me. Really friendly and easy to talk to, I had a great experience. Purchased an IS350 and everything went smoothly, Cullen was super helpful and knowledgeable."

"Stay clear of luxury Autos. All they do is clear lights and cross their fingers the check lights don’t come on. These vehicles that luxury autos has sitting on their lots are bought at auctions and not inspected properly. I literally have a vehicle with head gasket issues and combustible gases in the engine sitting in my driveway, suspension issues, selling vehicle with faults is not a good practice for any dealership. They falsified their paperwork when asked to send me the inspection they did on my vehicle before selling it to me. They sent me and inspection doc that read 1.15.2024. The vehicle was already in my possession prior to the date of that document. As a mother of four children and a full time college professor I have a very busy schedule and a vehicle that can not get me to any place I need to be at. I have a softball player, we own a ranch with livestock and I have a daughter in FFA who shows our livestock almost every weekend and now I’m stuck with a vehicle that I refuse to put my children in because it can catch on fire any minute. Luxury auto is refusing to make things right at a reasonable cost and putting my family at risk this auto should be pennies for them to fix compared to the other autos sitting on their lots. As soon as you drive off the lot they will ghost you. We reached out the next day with check engine lights showing up on the dashboard and it’s like we did not even exist and meant nothing to them. Do not buy vehicles from them for your wives or teenagers it is very dangerous to put them in luxury autos vehicles. It’s like this company has already lost sight of consumers needs and their only interest is maximizing margins at the cost of their clients. The diplomacy from our sales rep and this company is rather sad he told my husband “ you decided to buy a used vehicle”. The snarky and bully like conversations and comments from this company is beyond horrid. We knew this vehicle might have small issues here and there that we would need to fix but we never expected a combustible engine making our vehicle basically salvage and dangerous to drive."

"Stumbled into this place out of curiosity! I was super impressed! I bought a car surprising myself, but it was a fair deal, and a clean car‼️ Chris my sales guy was great. If you are looking for a used high end car, give this place a try."

"I cannot express enough how grateful and thrilled I am with my experience at Luxury Auto Works. After a disappointing encounter at another dealership, I stumbled upon Luxury Auto Works while searching for my '23 Eruption Green Wildtrak. From the moment I stepped into their showroom, I knew I was in for a different experience. The staff at Luxury Auto Works were not only knowledgeable but also incredibly respectful and attentive to my needs. Their selection of vehicles was impressive, and I was delighted to find my dream Bronco with just 300 miles on it, exactly the way I wanted it. I was also pleasantly surprised to be treated with such kindness and professionalism by Bianca, who assisted me throughout the process. She answered all my questions patiently and made sure I had a complete understanding of the vehicle's features. The whole buying process was smooth and efficient, and I never felt pressured or rushed. They offered me the vehicle at a fair price, with no hidden fees or surprises, which is a rare find in the car-buying world. Luxury Auto Works truly knows how to prioritize their customers and provide an exceptional buying experience. I can confidently say that they have won a customer for life. If you're in the market for a vehicle, I highly recommend heading straight to Luxury Auto Works. They will treat you with respect, listen to your needs, and make sure you drive away with a smile on your face and your dream car in hand. Thank you, Luxury Auto Works, for restoring my faith in car dealerships!"