Toyota of North Austin Service Center

"I would like to thank Christian Arceneaux, Sales associate for going above and beyond to make our buying experience positive. He was friendly, professional and knowledgable. Our intention was to buy a used Toyota 4Runner, but there were none available to our liking. Christian suggested we consider buying new and he was able to come up with a price that worked for us. Thank you. We really appreciate the time you spent with us to make this possible."

"Exceptional service at Toyota of North Austin! Matthew Stolarz provided professional and prompt assistance during my recent visit for an oil change, scheduled maintenance, and multi-point inspection. His attention to detail and thorough explanations made the experience smooth and reassuring. Highly recommend for reliable car care!"

"If you need to buy a vehicle you will get assistance on the first ring. If your vehicle then needs service... Good luck getting an answer. Unqualified people trying to answer questions, running back and forth between me and God knows who. Every other answer was You know, I don't know." SALES are a greater value to them than service... Their attitude is "get in line." The question is....Why is service so busy they can't answer the phone? Buyer beware...."

"Remind me to never go here for a service again! Arrived on time at 8:30 and was told my car should be ready at 11:30 for oil change, new tires, and alignment. 11:30 rolls by with no communication thus far so I text for an update. Alignment taking longer than usual. But a car wash and vacuum will be done on them! No communication at all even after texting and calling (and being sent straight to voicemail). I show up at the service center at 2 pm and see my car parked in the back. Go to the cashier for an update - they can’t help me and I need to find my service guy, Walter. Walter is no where to be found and no one seems eager to help me even though I am wandering around looking for him. Finally I just ask someone and they say Walter is out to lunch but my car is done with the service. No wash, no vacuum, no walk through of the work done. I’m not even entirely sure I have the new tires I paid $1000 for. Horrific service. At least at Round Rock they send regular updates via text and are actually pleasant to work with. I am beyond disappointed. I bought 2 Toyota cars this year and have been a loyal customer for 10 years. And I still haven’t even heard from Walter. No apology for the lack of communication, for over promising and under delivering. Seek service elsewhere for your vehicle if you care about your time and money - because these people don’t care one bit."

"They have a nice selection of used vehicles... I was looking for a particular vehicle they had... Drove over 2 hours to look at it... It was a great looking vehicle... The sales rep Costantin Swies did a fantastic job helping me... He did his best to get me a price I was looking for... Constantin made sure the truck was detailed for pick up the next day with no issues... Only complaint I have is .. The sales manager could have worked with me a bit more on the price... But because I really liked the vehicle... I wasn't gonna haggle $1000... Over all... Somewhat quick and easy sell..."