South Austin Nissan Service

"The service guy was rude. He acted like he didn't want to be bothered. While standing there waiting to be advised of what the problem was with my vehicle, he was on a personal call discussion the details of an outside job he would soon start. I took my car there because it appeared to have been having some issues with the battery. When I picked it up, it barely had a charge and when asked about it he said "we can't charge your battery now because the machines aren't working", and there was evidence that the technician who serviced my car did not use the floor cover, because there was wet grass on the driver's side front and rear and when I showed it to him he said "I can't vacuum your car because the car wash is broke". I found that strange because the night before the charger was working because they had to charge the car for the tech to drive it over 100 miles to attempt to diagnose the problem. On top of all that, he had the nerve to suggest that I should have asked more questions about my vehicle choice before purchasing it. His job it to aid in servicing the car, not critique a customer's choice."

"The same day our Nissan Rogue had broken down on my husband's way to work, he was able to get a ride to the dealership after his shift and speak with Christine who spent all afternoon helping him find the right vehicle and making sure the numbers were good. We are extremely happy with our Ford Bronco and so pleased to get back on the road again. Wouldn't have been possible without her knowledge and guidance through the entire process. She was amazing!"

"I’d love to bring my business here, but cannot get a hold of a service advisor for 3 days, am told I’ll hear back, can’t get through etc. Please call me if you’d like my business, I think you may be cheaper than where I’ll have to go, Nissan Versa 2016, my name is here, you have my information. Thank you!"

"WARNING: SCAM ALERT!!! We got our car serviced here last week and paid $1000 for a new fuel pump. A few days later the car suddenly shut off while we were driving down a busy street, almost causing a wreck. When we looked under the hood, we saw that the battery had not been screwed back in, there were loose nuts and bolts laying on top of it, and a large loose metal part had been thrown on top and was melted into the battery. Now the car will not turn on, totally dead. Nissan has refused to offer us any amount of refund on the faulty work that was done. We had taken a video under the hood of the car right before we dropped it off at Nissan - it is clear that the damage was done by their team. While they did offer to tow the car back to Nissan, they will not refund us and have now asked us to pay an additional $300 to fix the issue they caused. Definitely seems like a scheme to collect more money from us. Hopefully this review helps to warn others. Please pay for the damages to our car and refund us for the labor which damaged our car, put us on the side of the road, left us with no transportation to work, and almost caused a wreck. If Nissan continues to refuse to make this right I will be handling this through the Better Business Bureau, as I have already spoken with them and determined we have plenty of evidence of Nissan's negligence. I ask a manager to contact me so we can settle this without a BBB dispute."

"Great service here. The entire building has been remodeled and is very nice. Come check out the place it’s very comfortable and relaxing. While getting your car serviced they have a progress screen to inform you how long your wait is. Or you can see the progress being made of the meter. I highly recommend this dealership to all Nissan car owners and to all locals who don’t have Nissans. This place is where you want to take your car!"