BMW of Austin Service and Parts

"Scott who has been my Service Advisor since I bought my car 9 years ago continues to impress, super knowledgeable and personable. Quality of the services is always top notch but prices are reasonable based on my experiences with other brands and dealerships."

"As a first time BMW owner, I was impressed with the Service department. I scheduled an appointment to get the brake fluid replaced, as well as a regularly scheduled service event. I specifically worked with Jason, who was fantastic. He got me a Lyft to and from work, which I appreciated. He also kept me updated on the status of the service. I also liked the fact that I was able to pay for everything before I picked up the car. The only miss was the fact that I had to pay for the brake fluid separately because it wasn’t included in the original invoice. That said, Jason’s kindness and professionalism made the entire bill easier to pay."

"Great service, great professionals. I got a new vehicle and Gino, my sales rep did an excellent job walking me though the process and giving us various options that will mee our requirements. The places is very clean and well maintained and the customer service is amazing. They also have good deals if you compare them with other BMW dealerships in San Antonio or other places. Would recommend anyone to go to this place if they are considering getting a vehicle."

"I recently brought my car to the Service for yearly check, and my overall experience was quite disappointing. Upon returning home, about 20 miles from the dealership on Thursday, I noticed a flat tire caused by a screw embedded in it when I attempted to start my car on Saturday following the service. The service supervisors exhibited a dismissive attitude. Rather than offering to inspect the tire and check if the screw was consistent with their service materials, they immediately denied any responsibility. The service supervisor suggested, based solely on the attached photo, that they don't use this type of screw without considering the need for a proper technical analysis. This lack of willingness to thoroughly investigate and provide solutions left me unsatisfied with the customer service. A more proactive and customer-oriented approach would have been appreciated. I recommend future customers be cautious and thoroughly inspect their vehicles post-service."

"EXCELLENT service experience today at BMW. Charles Bellinger, my Service Advisor, did an incredible job taking care of me keeping me informed and helping me get my service done quickly. I would highly recommend BMW of Austin for service and purchasing of vehicles, my BMW X5 is the 4th vehicle I’ve acquired from them (Larry Stenson - Internet Sales Manager). I started purchasing BMW vehicles specifically due to the customer experience I had on my new 2014 BMW. BMW Motorrad (motorcycles) had a safety alert on my new R1200 RT I just purchased, they immediately gave me 3 options, return, trade, or repair. Most importantly they communicated the issue and gave me choices. This experience led me to look at BMW vehicles - The ultimate driving machines. 4 vehicles later the service and sales experience is #1. Thanks Charles."