Newberry Automotive Services

"Went in for state inspection only due to proximity to oil change place that recommended them next door. The front office staff is extremely rude and if you express displeasure they will immediately interrupt you and tell you why you are wrong. They failed my inspection because they said the factory installed tint was too dark. Please .... The car is 4yrs old and has never had tint installed by me and passed all other inspections. Never considered their tint meter is off or was not used properly. It sounds like from previous reviews they have had issues with maintaining equipment to do proper inspections. Terrible customer service and lack good old common sense. update - the following week took it to the oil change place close to home, passed inspection no issues."

"Great experience. I took my older VW in for AC check and service. The turnaround was quick. I had gotten a ballpark estimate from them on what it would cost. The final price was 30% less than estimate. First time that’s ever happened!"

"Newberry automotive is very professional and in my book high integrity standards. They are in Bee Caves and I reside in Pflugerville. But it’s hard to find an auto shop that won’t take advantage of its customers. Newberry is worth the trip. I highly recommend Newberry to all my family, friends and everyone I go to church with looking for trustworthy auto shop."

"This place continues to go downhill. They were always pricier than others, preying on the perceived wealth of their community. But in the last couple of years, their staff has become rude, apathetic and ignorant. Yesterday, I brought my daughter’s new (used) car in for a check to make sure it was working well enough for purchase. I was quoted $80. Today I picked up the car and was told the price was $150 by the same woman (Cristal) who took the car yesterday. When questioned about the price change she didn’t have an answet and went back to get the manager. He also didn’t have an answer, shrugged his shoulders and said “that’s the price, do you want to pay it?” I pushed for a further explanation and was told I could return the next day and ask the owner. I asked him to call her instead because I didn’t have time to come back the next day and he said no. Eventually he called her, but the owner said that was the price and gave me no recourse other than to pay the bait and switch price. I advise everyone not to go here, but if forced to do so, get a written quote from these people."

"I came in for a state inspection this morning. The woman who rung me up for the inspection was friendly and efficient, and I didn't time it, but she quoted me 10 minutes to get it done and it felt more like 5 minutes tops, was in and out in no time. Would be nice if they had an indoor sitting area to wait on your car away from the heat, but if all of their inspections are that quick then that's a pretty minor inconvenience! Will be back."