Universal Transmission & Complete Auto Repair- Cypress/Katy Tx

"​ I do not recommend this workshop, pure lies, the owner has no word. After paying the full fee, they only come out with lies, telling lies and giving their word and they don't fulfill anything they say. They have to learn to be men of their word. DO NOT DO BUSINESS WITH THIS WORKSHOP EVER BUT NEVER"

"I would not recommend Universal Transmission (UT) to anyone. I wish I would have read the reviews here beforehand! I give credit to UT for completing the job and meeting their warranty terms which did not require extra costs to be paid to them after vehicle issues continued, but their lack of communication and planning, unmet timing commitments, and creation of further damage to my vehicle caused several inconveniences for me that could have easily been mitigated, and extended the work from 6 days in shop to 7 weeks in shop. UT inspected my vehicle and agreed the transmission needed to be rebuild, and quoted me such. We agreed on the price and approximate timeframe. They only agreed to pay about 6 days of car rental (website stated free car rental). 8 days later, after inquiring about the status a few times, I was informed that it was ready. A few days later, however, the same dashboard lights came on, something new was dragging under my vehicle, AND it appeared that someone scraped the front bumper on a yellow post. I brought my vehicle back to UT, at which point they wouldn’t pay any more for car rental. We agreed they would fix the scraped bumper later at no cost to me. A few days later they said it requires a remanufactured transmission. 2 weeks later I still don’t have my vehicle as they’re still seeing the dashboard light after the replacement, but they think the problem is the electrical wiring. I notified them that I’m out of town for the next week, and they said it should be ready by the time I get back. I said great, please drop it off at my house so that I have transportation when I arrive back. They agreed. As my return neared, I had to keep calling UT to get status updates from them to ensure the vehicle would be ready in time. They said I’ll get a text or call back before I land, stating the status. I land, but no calls or texts! I try contacting the manager, but no reply. As I near home I finally get a text stating that the vehicle is not ready, but now it’s too late for me to get a rental car for my appointments the next day! I picked up my vehicle the next evening. We agreed that I’ll return it soon for the paint job, as I’ll then be out of town for 3 weeks, which we all agreed is plenty of time to make the repair. They will send it to a painter that they trust to get the job done well. I return the vehicle a few weeks later and fly out of town. As my return approaches, I still haven’t heard from them. I have to call and remind them that I need the vehicle on my driveway on the day I return, as I have appointments the next morning. They said they’ll inquire about the status and call me back. No return calls! Once again, the day of my return arrives, but I’m informed late in the day that I will have to pick it up because they just got it back and have nobody to bring it to my house. When I pick it up I notice that the paint job is terrible. Paint drips exist in various locations. This is from someone they trusted, and was given 3 weeks to perform the work on just a 1 sqft area of the bumper. I will not be returning to UT to have the paint job corrected… who knows how many more weeks it would require! Due to the issues and slowness of completing the work, in total I spent an extra 3 weeks on car rental costs that were not reimbursed by UT, and saved myself an additional 4 weeks of extra car rental costs by luck of my out-of-town timing! Overall, their communication was terrible. If I had never initiated calls to check on the status any of the 3 times that they had my vehicle, further delays would have ensued. I could not plan my days accordingly just due to their poor communication. In the end, I could have spent the same total out-of-pocket costs to have had my car dealership perform the work, where a free loaner vehicle would have been issued, and far less time would have been spent. But if the electrical problem had been found at the very beginning when UT initially inspected it, I would not have needed to pay for any transmission work in the first place!"

"I brought these guys my truck about 11 months ago to get a whole transmission re build payed almost 6k after 3 months I had to comeback bc the transmission was leaking and got it fixed but had to comeback again not even a year because the transmission was slipping now they are charging me 800 to tell me what I need and more for the parts and the warranty doesn’t cover it bc they said I already put more than 12k miles save your money go to a better reliable shop, they scam you so you can help them stay in business don’t ignore the bad reviews like I did"

"Worst experience ever! Got my transmission done, got the warranty, PAID $4,000 and 10 months later the transmission went out again. They tried to say it was an “electrical” problem the warranty didn’t cover it and they wanted $3,000 more to fix i. The manager is rude told me I was being aggressive on the phone bc I was cutting him off and hung up on me. I told them not to fix anything and give me my car back and now I have to pay $897 so they can put it back together…the manager also refused to provide contact information so I could speak to someone else. A separate employee texted me and told me the owner would contact me, and the manager told me the owner won’t be contacting me ever and refused to provide contact information for someone above him."

"Service was fast and accurate upon completion. Scott and his team was really ready to help. They asked me to come back after 2 weeks to have the car checked again to make sure everything is still looking good which sounds good to me."