Classic Collision 12526 Interstate 35, Live Oak, TX 78233

"Classic Collision did an exceptional job on our vehicle. Parts weren't readily available, but Rosalyn made sure to keep us updated at every single step of the way. She always answered or returned our calls on a timely manner. The receptionist was very helpful as well. Big shout out to the team!"

"Horrible. We were quoted 9 days, its been 28 days and our vehicle is still not done. I am a 30 year resident of this area. I've never ever had service this bad. Dishonest company, take your business elsewhere. They deserve zero stars. Notice how many customers state the exact same issue."

"Predatory techniques, especially if going through an insurance company. An employee by the name of Rosyln held my car against my will, and wouldn’t release it. Horrible, Ghetto-like experience. Be aware, if going through an insurance. I never leave bad reviews, very rare. I was forced into a job, that was not completed back in august 2023, I am still dealing with those repairs."

"My car was stolen and my insurance towed it to this repair shop. I have heard horror stories of the same situation and people being without a car for months. I was surprised when Roslynn called to let me know that my car was completed a week earlier than estimated. The experience was pleasant, the only thing is they didn't inform me over the phone of a convenience fee for paying my deductible with my credit card. Regardless, thankful to have my car back looking better than ever."

"PLEASE CHECK YOUR CAR THOROUGHLY BEFOR DRIVING OFF THE LOT!!!! This company had horrible customer service with trashy techs . I used this company because the lady that had hit me had Tripple A and they had recommended it. I did not know it would be such a nightmare. They had missed spots in the paint, there were scratches and gouges in the fresh paint and the black alloy wheels were repainted but were done horribly . There was dirt and specs under the paint. There were text updates which were nice but I don’t think that they were correct. The estimator did not communicate well and every day that I called they said it would be done by the end of the day. Every time it was a different excuse. I was understanding at first but then it became a problem. My estimator told me it would only take 2 weeks and I am on week four. This morning I called and asked when my car would be done, and they told me that the tec just needed to put the bumper back on the car. I decide to drive over there and see what is going on and my car is still not ready. The lady up front told me that it had just come out of paint and the bumper would take 4-5 hours to cure. And that my car would be ready by the end of the day. I come back right before closing because these people don’t like to call and tell you what is going on. And they had broke the piece that connects the bumper to the fender. And will need to order the part. My estimator said my car will be done tomorrow but at this point I doubt it. They couldn’t even call and say not to comeback today because something happened???? I knew I should have read the reviews on this place but I just wanted my car to be fixed :/ I am really disappointed in the service and product. They will probably auto generate a response like I’m sorry about that we strive to be great or some bs. But they need to crack down on the techs to do better work."