Cummins Sales and Service

"DO NOT USE THIS RIP OFF COMPANY!!!!!!!!!!!!! We went to get an estimate to see how much it would be to get our RV fixed. It was $400 for an ESTIMATE. NO REPAIRS, JUST AN ESTIMATE."

"As we've been traveling full-time now for over 6 years, we've learned keeping Ms. Coach in tip top shape is very important. But things fail, and we were very fortunate to be in Amarillo, TX and had a cummins dealer & garage next to our campground. We had a engine warning light come on and they got us in right away. Their staff from Tressie who greeted us to Laren Hawkins (Service Manager) who kept us informed throughout the process, & James (Mechanic) who got her fixed and back on the road. You can tell how they care on how they keep the place up. They under promised & over delivered from the the fix to the cost. Cummins now has us linked into their system so every Cummins dealer can see Ms. Coaches history. We highly recommend them for all your service needs."

"I took a P4500i inverter to this dealer to find out why it would not start. The unit had only been run 5 minutes in its entire life. The dealer charged us. $297.00 for an “inspection fee”. The additional estimate to repair the unit brought the total to $512.97. My issue with this transaction is that I was NEVER told about the inspection fee and I never signed anything authorizing it. When I asked the service administrator, he told , I should be glad it was only an hour and not the 4 hour “normal” charge. I again objected and ask why they simply don’t have a standard form to authorize a fee. He told me that Cummins is a “several billion dollar company” and it just isn’t done. I guess Cummins has become so large with some many levels of management, that the customer and “common sense and courtesy” no longer matter. Welcome to the new world of service!"

"Subject: Appreciation for Exceptional Service Dear Cummins Team in Amarillo, I am writing this email to express my heartfelt gratitude for the outstanding service I received at your dealership. If there is a shop that truly exemplifies dedication to customers, leadership, craftsmanship, and technical expertise, it is without a doubt the Cummins dealer in Amarillo. I want to specifically recognize the exceptional work of Chauncey, the technician, and Laren, the captain at the helm. After a less than satisfactory experience at a shop in Jacksonville, Florida, I was relieved to have Chauncey and Laren save the day. They not only had to redo the work that was previously done, but they also ensured that I was back on the road in no time. Today, I made the decision not to let anyone else touch my truck, and I drove with the check engine light on all the way to Amarillo, knowing that I would receive top-notch service from the best technicians in the nation. Once again, I was greeted with respect, and my chosen technician skillfully completed the repairs. Thanks to your team's expertise, I am now back on the road with confidence. I highly recommend your dealership to any owner-operator or small business owner in need of reliable and exceptional service. The dedication that Chauncey, Laren, and the entire team demonstrate towards their customers is truly commendable, and they have certainly set a high standard for others in the industry. Thank you once again for the amazing work you do. Sincerely, Steve Pelaez Suddath Van Lines"

"Very disappointed with this company. We are from California and trying to get back home. Our Tiffin Diesel Pusher is having issues with the check engine light and we are losing power. The guy at this place told me it’s a 4 week wait to even get to us. What happened to customer service for emergencies. I do not recommend this place if you are traveling and have an issue with your rig."