AAA Tire & Auto Service – Northland

"Amazing service, gave me great advice and replaced my spare tire for no cost. One of the best customer service i have ever received. Ever individual in the shop was nice."

"Took my car there because the windshield wiper motor stopped working. I told them periodically would stop the past few weeks then completely stopped so needs replacement. They then proceeded to charge me $164 to diagnose what I told them was wrong. (checked the fuse). Then they charged me $443 to replace with a Dorman motor and linkage that sells for 158 on Amazon and Walmart. "I have to make a profit" was his rationale and then charged another $164 to install. Total bill $771 to install an easy replacement. I have nothing against the mechanics they're fine but management is charging ridiculous prices. Can't recommend this place."

"My car was towed there on a Wed evening. Keys put in lock box and I removed visible personal items from front & back seats. Car was inspected on Mon then towed to dealer as they couldn't fix. I just got my car back and the center console had been gone thru- items left out on seat & in cup holder. 1 gift card and change were stolen. Dealer says they have cameras and they didn't open the console. AAA didn't return my call. Beware of leaving your car. UPDATE: I contacted them as asked, provided information and was told they would get back to me. They didn't. I tried to follow-up and got no response. Tried again with AAA and the shop to get Resolution on this (after they stopped returning my calls). Spoke to Josh, who said "assure you none of my guys would do that". I said Clearly, someone with keys tossed my car and stole a gift card. So he hung up on me."

"This place is absolutely awful and incompetent. Do yourself a favor and find another garage. I would never have gone to this place had it not been a AAA tow. My daughters car had an overheating issue in Lexington and they towed it there. Spent over $900 on a radiator and the two hoses and an oil change. Ask them if they should change the thermostat out as well while they had the hoses off they approve the changes and they keep coming back with more excuses that now we think it’s something else they can’t make up their mind what the problem is in the meantime, my daughters without a car and I’m out well over a grand for this, including the toe. Nobody seems to have a straight answer for me. This place is totally incompetent said no it’ll be fine. Daughter pics of car on Tuesday doesn’t drive it on Wednesday gets out on Thursday and it immediately overheats on her period has the tow the car all the way back to Lexington to the job for them to look over what they had done. They miraculously said oh it must be the thermostat and the heater control. I authorize the changes and now they keep coming back to me with additional things that they think it might be. Alton flight the bill. These guys are incompetent and cannot diagnose a problem to save your life. As it stands right now I am more than likely taking them to court."