Wendy's 819 Buck Creek Road, Simpsonville, KY 40067

"Very disrespectful staff when it comes to Black customers..... I'm vegetarian and I asked for a salad and a chocolate frosty the salad was not fresh and a frosty was a chocolate milkshake I got a refund for the salad and when I tried to call them and let them know about the frosty she tried to say that I left the store 2 hours ago and the frosty was thick and hung the phone up on me......I didn't leave the store 2 hrs ago only thing I did was went next door in the store and brought some items and came outside to eat my so called frosty and then quickly called them while I was outside in the parking lot..... when they check receipts you can easily see she was a lier......I am use to buying frosties and they are thick so you need a spoon... They didn't even have spoons when I was looking for one I came outside with a knife and fork If I wanted a milkshake I could have went to Mc Donald's Poor service very disrespectful"

"I’m a truck driver and the treatment that we get at these truck stops are so unacceptable! Customer service was very rude especially the night manager which was a lady! She didn’t feel my frosty and I asked her nicely to fill it up and she over filled it and the ice cream was falling off the cup! The new cashier messed up my order and he was over charging me and I said I’m not going to pay that people the order was wrong and he knew that! The manger came over and had an attitude! If y’all obviously don’t like your job get a new job because your making the experience bad and I won’t be back! First impressions are everything and they failed"

"We did the drive thru after fueling up at the attached gas station on our way out of town for the holidays and had such a pleasant experience. Our food was hot and delicious, but somehow came out quick. The excellent customer service was deserving of this positive review! Thank you very much to the staff working on December 22 around lunchtime! I was super impressed with the freshness of the lettuce on my chicken wrap. The fries were seasoned to perfection! We don’t eat fast food much but didn’t regret it this time!"

"I have to say they were amazing service-wise unfortunately it wasn't really their fault but it wasn't the same time I got a raw piece of chicken with my mozzarella chicken sandwich very disappointed in that because I went in twice to change my order first time it was wrong second time it was raw so the manager threw away all the chicken she's amazing she did not argue with me and she was very sweet I had to say service is fantastic I'm just very disappointed that I'm probably going to have food poisoning"