Costco Tire Center

"We were told at the location to order online and make an appointment online. We did so and the next day it was cancelled and we couldn't reschedule or order. So we had to come back to the tire center to order and schedule. To be fair, the gentleman who helped order was very kind and helpful. That was the only positive experience. We came back for our 6pm appointment about a week later and was told it would only take about 60 minutes (by another kind gentleman) so we decided to stay in the store instead of going anywhere since it would be a short time. We checked in at the 90 minute mark and was told work hadn't even been started. Well the deadline kept getting extended, then after 8:30pm (when they close) we were called and told the wheels had a wheel lock and they didn't have the ability to unlock it. They said they looked through the whole car and all the storage areas (which we never gave permission to do) but couldn't find one so they couldn't put the tires on. We were unsure why we sat for 2.5 hours to be told they couldn't change the tires even though they had looked at them multiple times and never mentioned anything. When we got home we immediately found the wheel lock in the back seat where it definitely was not before, which made it seem they just didn't want to do the work and close early. We were told to come back again the next day to bring it in and they would take care of it immediately. We asked if 12pm would work to which they said that would be great. Again, we were told it would go quickly because there was an open lane and one car only needing one tire, so again we stayed. It has now been another 2.5 hours and when I asked for an update, the gentleman working half answered and walked out in the middle of my question. Overall, it took nearly 6 hours to change tires. And was a horrible experience."

"I mean we all come for price so it doesn’t seem fair to give less than 3 stars. But a little bit of communication would go a long way on timing. I was quoted an hour and a half and it took nearly 3 hours. It would have been nice to get updates so I could plan my day or at least throw in the $9 lug nuts. The wait was bad enough I’ll go to Discount Tire and pay the extra 25 per tire for timeliness. But if budget is your only concern, this is still the best bet."

"Have an appointment for a four tire install at 4:30pm on a Tuesday. Arrived 3:30pm hoping to get my vehicle in the service bay sooner. At precisely 5:26pm someone called me to apologize for the delay and my car is now in service bay. So that's 2 hours wasted for absolutely NOTHING. Now is 6:26pm and I JUST got a call from them that my car is finally finished.. In short, DO NOT come to this place to install tires if you're tight on time. You WILL NEVER make it to whatever that's planned afterwards! Additional stars given since I like their tire prices & attention to detail during installation.."

"This shop has no time concern on certain customer service on timing. I had an appointment at 1 pm and ordered 2 tire purchase. I got the receipt after payment at 1:30 to start to work. Up to here I don't have any complaint. The staff told me it would take 1 to 1 hour and 30 minutes. So I came back to the shop in 30 minutes after my shopping. My car already was ready to get the new tires. I waited hoping someone put them back soon. With my car other two more cars were at the same situation waiting, waiting for one and half hours. 3 or 4 people were moving here and there,but there was no advance. I don't think there is any supervision or control. With appointment, it took two and half hours to buy just two tires. It was a chaos in the auto business damaging the good image of Costco. It was a pity."

"Costco tire center was indeed awesome experience for me. These people are always in demand and need to book an application prior 1 week or so. In my case, I had flat tire which I realised late evening. When I called Costco tire center, Hector the Costco Tire center representative picked up the phon. He told me that if you can get the vehicle here he would take care of the same. I managed to change tire with spare and drove to Costco. As promised, Hector and Anthony both are really nice people. I was not sure as it was already 7:15 pm and very less time to finish earlier3 cars plus mine. They stayed back and helped to get flat tire fixed. I really appreciate both of then for their attitude for going beyond their duties and shown empathy. I would have rated more than 5. Just Awesome experience. You guys rock!!!"