H-E-B Pharmacy

"They don't fulfilled all the orders, saying they did not get them , then when you bring the prescriptions manually , they lose them ... Worst farmacia of Brownsville... They need to be audited by the health department"

"Worst pharmacy. Extremely slow service. Every time I go I end up waiting in line forever. What is this the DMV? Come on H‑E‑B! Overall I love H‑E‑B, but y’all got to get your pharmacies in better shape. There are 3 pick up terminals at my H‑E‑B, only one gets used apparently."

"stay away from h‑e‑b pharmacies if you can. we normally use the h‑e‑b pharmacy in san benito (definitely don’t recommend that one either). san benito h‑e‑b did not have my sons medication that he needed and instead of letting me know they canceled the order. i called and they told me to get it filled at this location because they were the only one that had enough to fill that prescription. okay. so we called friday night and they told us “we can have it filled in 30 minutes” … the medicine was not ready until today at 12. the drive thru is a joke. we waited 30 minutes in line and we never made it to the front. there was only 2 people in front of us. my bf went inside and he said all the employees looked like they didn’t know what they were doing. they kept looking at him like they were confused and never came to help him. only one employee offered help. long story short… use another pharmacy if you or your child has multiple medications. y’all are making h‑e‑b look bad."

"I never received a text or phone call that my meds were ready, this is the second time they do this. And to top it off, they never answer the phone. HEB needs to add pharmacy techs or employees to help out."

"DO NOT! I REPEAT! DO NOTTTT USE THIS PHARMACy!!!First time customer. Tried to get them to do a profile transfer from my cvs pharmacy. Was immediately interrupted. When I tried to correct the interruption, the very rude lady put me on hold in the middle of my sentence. I have worked in customer service for 15 years. This is not how anyone should be treated, let alone a FIRST TIME customer. A nicer lady answered the phone and I told her what happened but she never apologized. Even after she gave me the info I needed, I tried to reiterate how upset I was and still no apology. Needless to say, even tho my medication is a little more expensive at CVS pharmacy, I’ll keep my business there from now on. I’d rather pay for the convenience and the customer service than pay less and be treated inhumanely."