Dos Carolinas

"This is my first review I have ever written but as a small company employee myself... I wish the staff was kinder to their customers and a bit more accommodating!"

"Poor communication. Shirts a week late and no one told me until I was there to pick them up on the day they told me they would arrive. Picked up a week later. Clerk was rude and shirts weren’t pressed. Crazy to spend so much on such beautiful shirts and feel so bad about the service when it’s all over."

"This review is from an experience from Q4 2020 but I haven't had to time to write it. My mom purchased a shirt for me there and it was the wrong color. I decided to go to the store to see if I could exchange it for a different color. The clerk asked me for mother's info so look up the receipt (since I didn't have the original one). They asked for her name number and email to look it up. Knowing my mother I knew she wouldn't divulge any information to a retail store upon purchase because she hates spam and basically always refuses to give out that kind of information. The shirt was unworn with the tag still on it and wouldn't accommodate an even exchange due to not being able to find the purchase. Mind you, the shirt I wanted was $10 cheaper than the one I had. I ended up keeping the shirt and I get complements all the time. The clerk was a nice lady but the owner has a snooty attitude. She's not rude per say, but you can tell she holds her nose high. Here's a little advice. Yes, your store is in River Oaks and you get lots of affluent clientele, but try and be a little more humble. The quality of the shirts are great and the puppy in the store is adorable."

"Awful service. I convinced my husband to drive all the way to San Antonio to find a perfect shirt for a beach wedding 2 weeks ago. He made a purchase and JUST order a monogram... no alteration...no adjustment. They promise to delivery to our home in Corpus Christi on Thursday due to our international travel plans for the wedding. The order was never delivered... finally they gave him an "UPS tracking number" number never found in the UPS system. Is Saturday night and there is no shirt delivered. We are very disappointed with the lack of costumer service and frustrated due to last minute rush to find another outfit for the wedding. Driving to San Antonio to find another shirt... very angry..."

"I ordered a custom guayabera right after Christmas at Dos Carolinas. They informed me that it would take 6-8 weeks for it to be ready. This was a very important timeline as I needed it for spring break. The women that was helping me knew I needed it before spring break and promised that it would be ready. One week before I left for my trip I called and asked about it, they said they would check and call me back. I did not receive a phone call back. I called the store again later that week and they finally admitted that they had "computer problems" and "mixed up my order". I went to the store after that phone call and was wondering if I could borrow a shirt off the rack for the mistakes that had been made. I was meet with a very rude store attendant that did not want to help at all. I was very frustrated at their lack of professionalism. The shirts they make are good but their attitude and timelines are truly awful."