Costco Tire Center

"I would give 0 or negative rating. I just had the worst experience with the tire center customer service. I have purchased 4 tires from them on march 2023 (Not even a year have passed). Somehow one of my tires got flat and the damage was irreparable. And since costco had the road hazard I was its best to recall the warranty. Long story short I went to costco at the scheduled time and because of their "safety policy" I was told to buy two tires. The reason was the tire on the other side had about 60% of treads left. I didnt want to spend money for two tires and wanted to get the other tire inspected and possibly buy one more tire to be compliant with their policy. The representative told me to wait even though it was 1:20pm and my appointment was at 1:00pm. I was sitting in my car for another hour and never got a call. Finally I went to discount tires and I got the tire replaced throgh them. Never using costco for tires again."

"Don’t come to this location. Customer service is terrible and recently one of their employees (long hair with a middle part) stood in front of my car and cussed me out and continuously honked at me for trying to park in one of the tire air pump spots. I was waiting for the person previously pumping their tires to fully reverse out so I can go in. Like is this the kind of employees they’re hiring these days?"

"Came here today to get 2 new tires. I have never used Costco for tires even though we have been members for many years and I will never again. I paid for 2 new tires and I had a small nail in a tire I wanted them to check if it needed patched. They charged me $10.99 to patch it. They didn't patch it and refused to refund me. They said they still inspected it so the charge was warranted. There was a new guy working the front (nice looking black man) and he was very pleasant. The so called manager, Bryan was incredibly rude and condescending to him and as a customer I felt awkward being in the middle of multiple interactions between them. Very disappointing experience."

"Bought tires here many many times the tire shop floor manager at Cypress was very sarcastic as I said I’m just shopping around told him dealership quoted me a certain price his Costco price was almost 180 more per tire not arguing that point but for him to say why didn’t you get them at your dealership,I was about to say dude I’m shopping around but he then said if I were you I would of bought them yesterday don’t understand why your here. Wife looks at me like please don’t loose it but I stayed cool, I could of showed him the receipt quote from my dealership but I’m not lowering to this nonsense. Costco is awesome but guys like these gotta go!"

"Got new tires put on yesterday. Was “pleasantly” surprised to find they didn’t balance my tires well (if at all) when I got on the highway this morning. Now I get to waste time taking the car back to fix it. Edit: Took the car in to have the issue addressed. Was told we could not drop off early even though someone else had told us we could. Bryan was very condescending and cut me off before even letting me explain the issue being felt in the car after they placed the new tires. He immediately tried to call it a mechanical issue. Excuse me….. we have to go back again tomorrow to finally get this fixed. We will absolutely never use this tire center again. I spoke with management about the way Bryan spoke to us and apparently this is an on going theme with him. I would like to know why such a great company (overall) is allowing such a rotten apple to stay around."