Starbucks

"Very dissatisfied with this location. I purchased (2) grilled cheese/sour dough then (2) drinks venti sized strawberry açaí & hot tea. However, I asked the associate at the window to swap out the hot tea & instead have another strawberry aside immediately the associate said I’ll have to speak with their manager. They didn’t know how to do that so I was fine with that. Now an actual manager comes to the window. She asked me what she could help me with. I was very thorough and specific it’s a simple task, swap out the hot tea and instead give me another strawberry açai she doesn’t explain or ask me for my permission she automatically refunds the entire order for $29.61 back onto my card then turns around and asked me to now make a separate purchase for 2961 which means that I would be paying twice at that moment for two sandwiches, and two drinks and said I should see the credit on the first order credited to my card within a few hours no later that evening I said to her well I wish she would’ve asked me for permission before refunding then I would’ve told you or asked you what my options were I wasn’t comfortable paying twice basically 60 bucks for two sandwiches and two drinks at Starbucks for breakfast but I said OK so this was on Saturday Monday being the first business day I do not see the credit and I told her the reason I didn’t want the refunds because I knew I would have to wait for the following business day and I did not want to do that, but guess what Saturday evening came no credit no refund so now I’m waiting till Monday Monday first business day being yesterday which is January 23, 2024. No refund issued to my card so now this morning on January 24 I’m having to go back to this location and ask them where is my refund and this is what I did not want to have to do with and it’s not fair that I’m having to take out of my time and burn gas. OK it’s not right . I’m very disappointed with the way their management manages that store. I’m a proud customer of Starbucks however their services is horrible instead, the manager made me take an additional 15 minutes out of my personal time to verify that everything I was saying was true. She was texting back-and-forth with the manager. I spoke with on Saturday. She sees the transactions in the system but she wanted to confirm with them first that is horrible Service in a nutshell when she finally verifies with that manager rather than asking me. hey is there a way I can fix this for you today? Would you like me to simply just give you you know complementary on our side that was never asked there was never an apology. In fact, she look like she didn’t care. Her attitude was also horrible. I don’t like the treatment it was horrible treatment horrible customer service, horrible management of a customer and then she told me OK so she asked for my card and that’s when she officially processed the refund today OK and handed over the receipt. I have the receipt and now I will have to wait an additional two business days. This is horrible Service they need to do better we spent too much money. We are too committed to Starbucks to be treated this way with carelessness, selfishness, and not caring about how we have to about how we feel about this ."

"I came to this Starbucks yesterday before my daughter’s volleyball tournament. I am so impressed by Anuja, the sweet girl that helped us! She was so sweet and kind and definitely but a smile on mine and my daughters face. I’d have given her all my cash for a tip if I had had any! Please keep her as she is great for your business!"

"I love this Starbucks!!! I drive thru here all the time and the employee’s are extra helpful, especially Niko - he’s the best always so friendly! :)"

"One of the better equipped Starbucks for seating and space. This location, however, can also be really noisy and out of alot of stuff day to day. I've been going here ever since it opened in 2016 and while I like the space, the preponderance of flies lately (going on 4 months) is getting annoying as heck. May have to start looking for an alternate location despite its convenience to the DNT and El Dorado."

"I really like this Starbucks location. The staff is very friendly, service is fast, and the drinks are always delicious and on point. If you’re looking for a refreshing drink, the Peach Green Tea Refresher will quench your thirst and instantly transport you to the state of Georgia. Yumm Yum! If you love Starbucks Swag, you’re in luck. They have a huge wall of mugs, thermos, tea, and coffee beans to choose from. The store is always clean and inviting, and the aroma of coffee brewing feels like a dream. I highly recommend this location, and will return again soon!"