Driver's Edge

"I came out from uptown Dallas cause I had something to do in Fort Worth, and just so happened to google a shop in the area that could take care of my annual inspection. I showed up in the middle of lunchtime on a Friday, and immediately was helped by the shop manager, Joe. Joe told me he had a busy shop that day and I may be better off dropping by the next day, so I explained I’m not local. 30 minutes later, my car was in, and I was paying the bill about 45 min after arriving. Excellent, excellent customer service. All while Joe multitasked between taking deliveries, answering customer questions and holding a great conversation with me. I’m usually a dealership service guy, but I was so impressed by the professionalism and friendliness at this shop that I’ll be coming out here going forward to have my car serviced. I was very impressed - Joe and Jesse turned a quick, low margin inspection into a new customer!"

"Recently, I had the opportunity to use Driver’s Edge Shop for a pre-purchase vehicle inspection, and I must say, the experience was outstanding. From the moment I reached out, their team demonstrated exceptional customer service, making me feel both welcomed and valued as a client. The thoroughness of the inspection was particularly impressive. They meticulously checked every nook and cranny of the vehicle, ensuring that I was making a well-informed decision. Their attention to detail gave me immense confidence in the quality and condition of the car I was about to purchase. What stood out most, however, was the amazing customer service. The staff was not only friendly and approachable but also incredibly knowledgeable. They took the time to explain each aspect of the inspection process, answering all my questions with patience and clarity. Overall, my experience with Driver’s Edge Shop was exceptional. Their expertise, coupled with outstanding customer service, made the pre-purchase inspection process smooth and stress-free. I highly recommend them to anyone in need of a reliable and thorough vehicle inspection service."

"Took my car in for check engine light. They replaced the Vapor Canister vent and the Engine valve cover gasket. They also recommended other services which I assented to. My mistake, since they did a coolant system flush and replaced the spark plugs, both of which services they had performed 14 months and 10,000 miles previously at this same shop. So Buyer Beware, they will recommend services they did the year before. Check your records to make sure you’re not agreeing to completely unnecessary work. Hard to understand how they cannot notice that spark plugs have only 10,000 miles use, even if they don’t check their own records."

"My experience with Driver's Edge (Keller )is that they were knowledgeable and very patient, answering any questions that I had. For convenience , they have a Drop Box so you can drop your car and key off at any time. After an inspection, they provide a breakdown for whatever problem you may have into three sections:1. what is fine , 2. what is recommended and 3. what needs to be repaired. They were also professional and aim to get you back on the road as soon as possible."