Melrose Family Fashions

"Title: Exceptional Customer Service and Inclusive Hiring at Melrose Store I had an incredibly positive experience at the Melrose store and am eager to share my admiration for their exceptional customer service and inclusive hiring practices. From the moment I walked in, I was greeted by Associate D, who was diligently organizing the store and ensuring that everything was in place. Despite being engrossed in her tasks, she graciously took the time to assist me, showcasing her commitment to exceptional customer service. What struck me most was learning about the store's commitment to inclusive hiring, particularly in providing opportunities for individuals with special abilities. It was heartwarming to witness Associate D's dedication and enthusiasm, and it's a testament to the store's commendable efforts in fostering an inclusive and diverse work environment. I would like to extend my heartfelt kudos to D for her commitment to inclusivity and for providing such a welcoming and accommodating shopping experience. I am genuinely impressed by the level of care and attention demonstrated by Associate D and the entire staff. Thanks to the exceptional service and the palpable sense of inclusivity, I left the store feeling not only satisfied with my visit but also inspired by the positive and respectful environment created by the team. I will undoubtedly be returning to the Melrose store and will continue to support their admirable efforts in the community. I highly recommend this store to anyone seeking a welcoming and inclusive shopping experience, and I am grateful for the outstanding service provided by Associate D at Melrose Store."

"I did some school shopping with my daughter. This was our first time there. The store was clean, organized, and pretty clothes. So we grabbed a couple of cute shirts and went to the checkout line. It was my turn. I go up, and I don't get greeted. This GIRL has an attitude like she didn't want to be there. There were 2 other girls at the counter sitting down on boxes talking, not helping or working. I heard their whole conversation that had nothing to do with the store. The girl checking me out didn't even tell me what my total was, so I looked at the credit card pad to see my total. It was $14.05. So I gave her $15, and then I told her I HAVE 5 CENTS. She starts counting change. I dont want 95 cents change, so I told her again I have 5 cents. Then she looks at me, rolls her eyes, and says I'm already giving you change. I said, "Very polite, I don't want all that change. SHE GAVE MORE ATTITUDE !! So I told her. You don't know how to count 95 cents plus 5 cents. Just give me a dollar back. And she gave me the biggest attitude, the biggest eye roll. Making unnecessary noise with the change And she threw the dollar on the counter, and I told her that you are a very rude girl. You shouldn't be working in customer service if you're gonna treat people like this. I was disappointed because my daughter really liked this store but I would never go back again because I've seen a lot of reviews like this at this store. I should have read them before I put myself in that situation. I'm very disappointed. What is wrong with people? I believe in treating people they way you want to be treated. And that's first in customer service. Just fake it and smile. Be happy you have a job because you're better off than a lot of people out here. And you're young too, girl, you got a long way to go. Don't treat people like that."

"Love the affordable clothing! Wish they had a wider selection of boys shoes though :( also why every-time I go there must people be thieving. NOT SAFE for the customers."

"This is a good store but I have concerns for the safety of the employees. I don’t know why this store doesn’t have its own security. Every time I go in, there always seems to be multiple people stealing like it’s a free for all and the poor employees can’t really do much about it. Especially with the incident of yesterday this store really needs to get things in order!"

"Absolutely awesome for what it is. Trendy items, great prices, polite staff, and very organized and clean. Just be careful to check how your items are made because some of the super low prices come from lower quality control, one of the things I tried on was sewn together wrong lol. They have a good selection of shoes and housewares too, not just clothing. I read some other reviews and want to add: these are not thrift store prices. They are as cheap as you can get for new items in today’s economy. Full price jeans run $16-$25 tops from $7- $16 dresses $12-$30. Comparable to Walmart, SHEIN, Target, etc."