Express 2901 South Capital of Texas Highway, Austin, TX 78746

"I will no longer be returning here! Everything’s price wrong and in the wrong spot. The employees are rude and walk away when asked something. Idk how they’re still in business with all this false advertisement. The lady in the picture below was disgusting towards us. I will not recommend anyone coming here. Better to take y’all’s money elsewhere."

"I spoke to an Express Stylist via chat the night before I visited this store to buy my birthday outfit. It looked like a discount retailer bomb went off. When approaching the store, the gate was closed for the men's side and only the Women's side was open. Technically, both sides should be open. The store was messy and unorganized which gave me anxiety. Two sales associates were behind the register the entire time. One associate did show me an item I asked about but it was too big. There was arguing between the associate and a customer about returning an Express item bought online and the customer was told they could not return it there and if they were unhappy to call customer service. Note to self to never buy online and return it to the store. I left the store because I could not find the items the online specialist recommended. I just remember this store being chic and beautiful and now it looked like a discount wasteland and the store associates had the attitude of being over stressed at 10:45 in the morning."

"Not sure what happened to this place. No sense of customer service. Needed to try on a dress shirt and was denied because they had already closed them down 30 minutes prior to the store closing. Not once was i approached and asked if I needed any assistance. The guys working were sagging in their jeans and the girls had serious stank face. I overheard them talking and saying they needed $600 by closing. Change the attitude and focus on the customers. Do what you get paid to do and sell. Leave the personal shenanigans for after work."

"I was impressed with the customer service I received today at Express. I am so conditioned now to receive terrible customer service as the norm that I was quite pleasantly surprised to receive very good customer service during my purchase experience. An employee on the floor helped me to find an item that I had seen on the website and even asked a manager to help. And during checkout, the lady checking me out went above and beyond. She was friendly in a proper professional manner and genuinely seemed to care about me as a customer. She helped me with my rewards and to find a missing item I was trying to locate. I was impressed. There seems to be a lot of negative reviews for this location so perhaps they're trying to implement changes. Regardless, I had a good experience."

"The lady manager that was working at the Barton Creek Mall In Austin TX between the hours of 3-5 on Sunday October 8th, made an elderly Mexican lady who spoke no English cry at the checkout stand. The customer wanted to use an expired birthday coupon from September and she asked for my help to translate. The manager never once looked at me but asked me to stay out of the conversation she told me she understood the customer and didn’t need my help but I told her the customer asked me to translate the manager then said she (the customer) just doesn’t get it and I said well if you turn your frown upside down and smile that’s the universal language in customer service for “I’m sorry, but I understand your frustration.” She then told me to leave her store and I said I will as soon as I pay $309 then I’ll exit gladly. The poor customer left in tears and I couldn’t wait to walk out. Now my only regret is having paid that much money and that adds to her success. If she could have simply smiled she could have made the customer felt heard. You can say “no sorry that coupon has expired” by exuding graciousness. That’s what makes a manager awesome. This truly ruined my day- being rude because a person doesn’t speak English isn’t okay… it’s RACIST."