Firestone Complete Auto Care

"The Manager or whoever was at the check-in desk, was not very friendly, in fact he was rude. I explained what I thought was going on with my car. He went out, came back in & told me I had a blow out. I asked if someone could change it for me, he said "Don't you want a new tire", I told hum I got the tires from another company. He said a new tire from Firestone would be $220, I told him that my tires have a warranty on them. I asked if someone could change the tire for me, due to my Son had back surgery last month. Needless to say my Son had to come & change the tire. That man at Firestone was a total JERK."

"I really appreciated the personal attention I received. And the attention to detail. The atmosphere was positive, and the waiting area was clean and comfortable. The guys were very busy but were able to get my vehicle in the shop on time. I do recommend making an appointment. I did, and it really paid off. I drove 45 minutes to this location, and it was a very good first impression. The supervisor on duty was Evan, and he conducted himself like a seasoned professional. He was respectful and courteous and kept me informed throughout the process. He gets 5 stars as well. Thanks to everyone at this Firestone location for making this a great overall experience."

"I came to Firestone last week on 12/1/23 and got some work done. On December 7th, 2023, My tire and rim with the nuts and all came off on the same side and tire where the work was performed and I noticed a rattling noise when I drove off that day and was told it was "normal". I am certain my tire was not properly put back on and I am very upset. The police came out to guard the emergency road side assistance tech that assisted putting on a spare for me. I called Firestone in the morning on 12/8/23 and was told the manager was not available, and that was he was off. I was told to come in on Saturday. I called today, on Saturday and was told by Evan to come in around 9 that his manager would be present. My vehicle did not get seen til more than an hour later, and not once did I get approached by the manager nor a courtesy call. I had to walk up to my vehicle to watch them check it and the manager just happened to be there with the service tech. The distress and fear that myself, my two twin babygirls and my 7 year old daughter felt the night the tire came off is unacceptable and the police said that tires don't come flying off. I was stuck on the side of a heavy fast traffic service road in danger as well of getting hit and had to call multiple numbers before reaching an emergency road assistance company that could help. I am holding Firestone responsible for not installing my tire back on correctly, and also for the damages caused. I am told an "area manager" will call me in the morning and that they could not assist with a rental car, therefore I am having to get a ride, ANOTHER inconvenience and pay my sitter for watching my kids during this time. Please do the right thing Firestone, this is not good business practice. There is also still glass and boarded up windows from who knows what happened from my last visit on 12/1/23. I should have known to go somewhere else."

"Place is trash. They had me wait 4 hours to tell me they could NOT patch my tire, bc the nail was on the “shoulder” and that I needed to purchase a whole new one. Thank goodness I didn’t because I took it somewhere else and turns out the nail I was NOT on the shoulder and was patched up with no problem. They OBVIOUSLY tried to get me to buy a new tire."