ACA Appliance & Air Conditioning

"ACA has THE BEST technicians and always provides excellent customer service. I would say our lead tech, Chad, is a miracle worker of HVAC. They were out installing a new compressor unit (lower unit) and in the process installing a hard start on the upper unit they uncovered the low voltage problem that was keeping it from starting up. Chad and Gavin worked tirelessly in the 104 heat wave. (No telling how hot it was in the attic!) To make sure that unit was working for us. Couldn't ask for better support."

"I am so thankful for their immediate response to my call. I received amazing service and I'm very thankful and happy that they were able to take care of my AC so promptly. I will definitely be recommending them. You have one very happy customer! Thank you so much!!"

"Let me tell you how bad my experience was buying a used appliance from ACA. They sold me a refrigerator (with a guarantee and I was not given exceptions to that guarantee) and when the icemaker didn’t work they claimed the icemaker isn’t part of the warranty. When I told them I had specifically asked about the ice maker working the employee that sold the unit to me admitted that I had asked. They sent a tech out with the wrong icemaker (and said tech mentioned that we shouldn’t get rid of our old fridge sitting on our front porch) and 30 minutes after he left to go pick up the right icemaker they called and asked to take it he refrigerator back (reclaim it is their term) and refund my money rather than make the deal right. So I had to go spend money on another refrigerator and wait for them to pick theirs up and return my money. This was a 13 day ordeal from purchase to pickup. Never again."

"This company is great! Called them on neighbors recommendation to check Dad's AC. Diagnosed bad rusty coils and no hard sell to sell anything else. I was impressed and had them check my AC that was barely cooling. Chad explained the issues and gave several options. Again, no hard sell!! I had whole unit replaced at reasonable cost and excellent service!"

"Took a few days for them to work me in and then were here about an hour and charged a $98 diagnostic fee. You get that back if you repair your unit (dishwasher) with them, so at that point you’re kind of held hostage. The part they replaced would have been covered by warranty, but they do not disclose the price of the part; only a flat fee for the total repair making it impossible for you to file a warranty claim for your part, since you don’t have a value for the part you paid for. Total time in my home was about 2 1/2 hours over two trips and the cost was about $430; less than $100 shy of a new unit. Very suspect way of doing business not breaking down the invoice by labor and parts. Will not use again."