AutoZone Auto Parts 2205 East Riverside Drive, Austin, TX 78741

"This location was almost a nightmare. From the hoard of independent mechanics hustling folks in the parking lot to the very overly crowded store. They ultimately did not have the part I was in need of, couldn't even find it in their system, Thanks Amazon."

"Predatory and malicious booting practices in their lot. Parked in their mostly empty lot and found my car booted 15 minutes later forcing me to pay $100. Meanwhile the back of the lot is filled with van mechanics doing repairs despite the signs saying no repairs in the lot— which is fine by me, but the uneven enforcement of the rules leads me to believe that management is only interested in making a quick buck off of honest people."

"Kristi is the backbone of this store! She is the kindest, sweetest and most helpful person I have ever met in my entire life. I hope I am spelling her name correctly because I want her to get all the recognition she deserves. Despite being pregnant and possibly the only one working the front of the store she went out of her way to make sure I was taken care of. My ignition coils needed a replacement and she even recruited people working in the parking lot (also very kind and helpful) change them for me when she heard I was planning on doing them myself. As a first time car owner who had been swindled by JiffyLube the day before I can confidently say that I would go back and see Kristi again for advice before going anywhere else. Truly made my entire day brighter and my car run smoother. Thank you, from the bottom of my heart. (and if you by chance read this I hope the world shows you all the kindness you bestow upon others and that you have a safe pregnancy and a happy baby at the end!)"

"From out of town, parked in parking lot briefly at night (didn’t see signs in dark saying we boot your car) and came back to a boot on our vehicle. $100??!!! Really?!! BEWARE!!! So wrong and greedy!! I could understand a small fee but $100?!! Worst part is the guys who fined us were there when we parked.. they literally waited for us to leave instead of informing us we couldn’t park there, all about the money. So sad."

"The store was busy, but their employees were very respectful and kind. Kristi was so helpful and patient with us and she went out of her way to call two other stores to make sure they had the starter we needed before driving all that way. I would definitely go back to get help from her again!"