Whataburger

"After going twice thinking the second time would have been better I got home and my Burger was cold I only live 3 minutes away. Also for some reason every time I order a double cheeseburger they place my cheese on the bottom bread. Not going back"

"This Whataburger always does a fantastic job, thank you Vanessa for asking me how I'm doing before taking my order today. I know where to find a good meal but finding good customer service can be difficult! Vanessa was super friendly and accommodating today thank you"

"This location is relatively new, but it is one of the worst locations in Central Texas. I have tried this Whataburger several times and it is always a frustrating experience! I stopped by on Sun. morning, 12-17-23, to get breakfast and I waited in line for over 30 minutes to get my order because they have two lanes merging into one and the workers are not trained at all. I asked for a coffee with my breakfast and what they served me was cold and tasted like it had been sitting in the pot for hours. I also asked the worker at the window to make sure to put plastic ware in the bag, but I later discovered he only gave me a plastic knife. It is a little difficult to eat a breakfast bowl with a plastic knife. I tried calling the location to let them know I was not happy, but they never answer their phone. Whomever is managing this location is doing a terrible job! I called the customer service number for Whataburger and the lady asked for my name and contact info. She said the issue would be escalated and someone would contact me regarding my experience. It has been several days now, and no one has reached out to me whatsoever! I guess Whataburger simply doesn't care about their customers at all!"

"This is a 0 star rating because this location does not represent the Whataburger Foundation well. It seems after 5pm when their kid employees get out of school, there is a huge difference in service. Several unsatisfactory orders including uncooked food, missing items and severe lack of customer service. They don’t pay much attention to time and detail nor be hospitable towards their customers. Store Manager, Tiffany Velazquez, is almost never available in the evening to adhere to any customer complaints. From the drive thru window, I have witnessed the PM Team Leaders/Shift Managers allowing these children to offer really mediocre service without giving any corrections - which deems them purposeless. I called in for a small complaint (missing an extra chx strip which was purchased by card) and small, affordable refund of less than $2. I spoke with Tiffany, who told me the only way I could be adhered to was if I drove all the way back to the restaurant @11pm. Being a previous Whataburger employee and knowing how their POS system works, I initially am annoyed and will now publicly verify that it is possible to process a refund over the phone if that manager wants to do their job. I didn’t even worry about it, although I just cannot move forward without sharing these photos taken less than 24hrs apart. I’m sure y’all can tell which order of onion rings I received in the evening time."