H-E-B Pharmacy

"Always takes a long time I think they need to make it bigger. Some employees are not very friendly."

"I recently had an experience at your pharmacy's drive-thru that I would like to bring to your attention. I believe it is important to provide feedback when we encounter areas where improvement may be needed. On 10/21/2023, I visited your pharmacy and utilized the drive-thru to pick up my medication. Regrettably, the wait time was exceptionally long, and it took an hour from the moment I entered the line until I received my medication at the window. When I expressed my concern to Joey, the staff member attending the drive-thru, he explained that there were various reasons for the delays, such as some customers struggling with the electronic pad, others picking up medications for multiple people, and my own situation, which required additional time due to insurance verification. While I understand that these factors can contribute to delays, I believe it is essential to ensure that the drive-thru and in-store service should ideally move at the same pace. The comment that our vehicles are "convenient" struck me as somewhat dismissive of the drive-thru customers' experience. I would like to emphasize that the drive-thru is intended to provide a quick and efficient service option for customers, and as a patient, I did not expect to experience such a significant delay. I believe that all customers, whether inside or at the drive-thru, should receive a similar level of service and attention. My intention in sharing this feedback is to highlight my concerns and encourage an assessment of the drive-thru service to ensure a more equitable and efficient experience for all customers. I appreciate your attention to this matter and hope that it can lead to improvements in the drive-thru service at your pharmacy."

"Never answer the phone was told my medicine would be ready early on Saturday called and was told it was going to be ready on Monday morning ive been calling and finally someone picks up and told me the meds were going to be ready till tomorrow it's not okay. Also the line at the drive thru is crazy! That's for quick pick up please make a rule if the medicine of a certain person is Not ready then tell them the specific pick up time and send them home it's not fair to be waiting hours in line cause of them."

"The time that u wait at the drive thur is ridiculous? They need to pick up the pace or of someone medication is not ready dont have them wait at the drive thur, To my understanding the drive thur should be quick and steady but this Plamview location is nothing but that. Very inconvenient for customers who are here just to pick up medication that is ready....."