Taco Shack

"There is usually a very friendly lady working the drive thru. The guy working the drive thru this morning had no customer service skills whatsoever. Don’t rush people. Don’t just say anything else anything else and portray that you’re annoyed to be working. It’s called a job for a reason. It’s a way to pay bills. As a manager myself, I would never expect anything less than excellent customer service from my team members at all times. Remember to be kind. ♥️ I even said, have a great day at the end, and he turned and walked away. There is no reason to be a jerk to somebody who is nice to you don’t work in this business. If you can’t handle it being busy, it wasn’t even that busy like three cars in the drive-through is not busy. I hope a manager sees this and knows who is working and can address it because you’re gonna have other customers who won’t speak up"

"Limited seating in tiny indoor dining area. Bathroom located outside similar to what is found at some gas stations. I ordered the chorizo sausage plate. I couldn't finish it. The chorizo taste and looked like it was made yesterday. The plate was not warm. The cheese would not melt. The flour tortilla cold. They do not accommodate. I wanted carne guisada instead of chorizo and they said no. I was willing to pay extra but still no. I had to get order exactly as made on menu. Ridiculous price for 12 oz can of soda. The patio was nice and the only reason why I give three stars for environment."

"I saw the poor reviews and thought “surely they can’t mess up orders that often…” and it was only the second time I ordered from here that I experienced it for myself. These types of reviews span several years, which is indicative of poor management/ownership. I ordered 2 tacos with potato, bacon, cheese & avocado. When I got home and found they added egg to the tacos, and I didn’t see any bacon. I tried to call Taco Shack for a refund, but their number is disconnected. I decided to drive back and ask them to remake the tacos. Although it’s not difficult to follow instructions and this company seems to fail at it repeatedly, I wanted to show some grace and try again. Now I wish I just asked for a refund — I returned home with the correct tacos, and the bacon was terribly undercooked; seemed like it was microwaved. For reference, the bacon was perfectly cooked to a crisp when I ordered Taco Shack for the first time last week. Pay attention to these reviews, Taco Shack is a waste of time and money."

"I used to live in North Austin 20yrs ago. Taco Shack became my go-to for breakfast when I moved here. 20yrs later, I come back to visit Taco Shack and the breakfast tacos still taste amazing ❤️"

"Great breakfast tacos. I order The Texan and a Bacon Egg and Cheese taco. The order was prepared fast, but it took quite a while to get my card back. The lady at the window received a complaint on a phone call. I could hear the whole conversation which was a little uncomfortable. Then when she hung up, she started to complain to her coworkers how it was the other person’s fault, not hers. I thought that was pretty tacky. Also, while I waited I watched a lady sneeze on the food she was preparing. I’m not going to give lower stars on that because I already had my food with me so it wasn’t in harm’s way. Maybe some health safety and customer service education needs to be had with the employees. **Update: the manager was quick to contact me and try to resolve the issue. I’m changing my 3 star to 4 star because of the promptness."