XL Parts Store

"from : robert in houston texas.. on september 30th , 2023 at 1:46 pm.. (i walked into xl parts store #22 1649 gessner suite A Houston Texas 77080) and was treated extremely poorly.. the people there do not have good customer service skills . it is one of the first auto parts stores that does not greet there customers well , the manager Oscar castro never smiles or says hello when greeting or say thank you when leaving. Just always has a blank look on his expression. However this is not mainly about Oscar.. I walked in the store looking for a transmission dip stick tube (SEAL).. and the clerk (which by the way , I do not know her name).. asked for all the information to the vehicle. Finaly she then started to look for this one part I was asking about. She responded that she could not see it on her screen . so I started to explain to her where on the vehicle it was located. (her replay) “I’m not a mechanic. At that point , she did not offer any other help and I had to step to the side.. so before she could take the next customer in line, (I had to asked her myself ), “ do you have somebody back there that can help find this part. (which ) she then replied ,”yes, I will get somebody “. However, she did not go get somebody to help me. She proceeded to attend the next customer, okay , so I waited patiently.. I figured she would help me after that customer. (but , I was wrong) she then proceeded to the next customer. And did not make any effort to go in the back warehouse to find somebody to help me. At this point , I walked to the corner of the store and peeked in the back to call out , (is there somebody back there that can help me..) at this point, the lady clerk yelled at me and told me, “you can’t go back there.. (which I replied) , “I did not go back there, I’m just standing out here calling out for somebody to help me since your so busy..(she made continuouse replies ) “ if you go back there , I will call the police) and from there she just kept yelling at me and making the same comment, (if you go back there , I am calling the police.. When the manager Oscar castro , finaly came out , he did not seem concerned about what had just happened at all, he just gave me a blank look and I continued to place my order and (yes ) he did find my part. (but ) mr. castro offered no apologies , no concern , nor did he ask what happened.. he just carried on like nothing had happened. I have been here along with other colleges from my company. And Oscar does not greet his customers , doesn’t thank his customers for coming into his store. He always just has a blank look on his expression. I understand , we all have other work related issues going on in our heads. But if your in customer service . the least you could do is make your customers feel welcomed and not just made to feel like a number. I was not pleased with the clerks service , I felt rejected , and thrown to the side with here deminor towards me. And mr castro could have been more receptive and offered some kind of concern . very poor people skills"

"Terrible over the phone customer service. The employee treated me like i was a nuisance and hung up on me."

"My mechanic ordered a part at 11am, was told part would be delivered by 1:30 latest. Called mechanic to say it would be 3:00, it got here at 4:30. Located no more than 30 minutes from my mechanic."

"These folks were very nice in person when I went to pick up some Liqui Moly to top off the oil in my Jetta TDI (2005.5 mk5)."

"Best kept secret with some of the lowest prices. The service is fast and most helpful!"